Client Services Representative Job

3 weeks ago

Dorval, Canada FlightSafety International Full time

**About FlightSafety International**

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

**Purpose of Position**:
The Client Services Representative’s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.

**Tasks and Responsibilities**:
**Minimum Education**:
Associate degree (AA) from a two-year college or technical school preferred.

**Minimum Experience**:
One to two (1-2) years related experience in related field such as customer service, hospitality or administration.

**Knowledge, Skills, Abilities**:

- Excellent customer service skills.Customer/client oriented and ability to adapt/respond to different types of personalities.Ability with working a multi-line phone system and standard office equipment (scanner, fax, copier, iPad).Ability to work in a dynamic and fast paced environment.Approachable.Ability to multi-task, prioritize and manage time effectively to complete tasks.Ability to interact with fellow employees in a professional manner. -Accountability '“ shows up to work on time. -Fluency in English, through both verbal and written communications; able to speak, understand, read and write.Strong verbal and written communication skills.General knowledge of the following software: MS Office Suite.Basic computer skills (types 45 WPM).

**Physical Demands and Work Environment**:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit.Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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