Customer Service Representative

6 months ago

Dorval, Canada ICC The Compliance Center Full time

Job Title: Customer Relations Representative

Effective Date: As soon as possible

Location: Dorval QC

About Us

ICC Compliance Center was founded in 1987 with one principal in mind - to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by air, ground or sea. Over the years, we have become a leader in providing supplies and services to hazardous materials/dangerous goods shippers throughout North America and around the world.

ICC Compliance Center is a leader in compliance training and consulting for hazardous materials/dangerous goods. We have complete hazardous materials/dangerous goods hazard communication programs that will help industry comply with regulations. When using our products and services our clients are employing the expertise of chemists, engineers and training specialists who monitor regulatory changes and can help clarify compliance needs.

Job Summary

This position will be responsible for handling all incoming and outgoing requests from clients regarding orders, invoices, complaints, credit notes, promotions and related tasks.

**Responsibilities**:

- Provide quotations and follow-up on requests for orders and quotations;
- Accurately process quotes and orders to ensure the sales order process is optimal;
- Work closely with shipping to ensure complete client satisfaction;
- shared invoicing duties - telephone duties - reports
- Develop positive, consultative relationships with clients and positively take control in all client interaction;
- Input customer information into ACCPAC and CRM, maintaining accurate records;
- Make outbound calls based on the territory allocated to you to promote **ICC's product** **services and training** also to communicate promotions and proactively up-sell and cross sell
- Project a professional, enthusiastic and friendly manner;
- Participate in projects when required;
- Take responsibility for data clean-up;
- Maintain full and accurate customer information files in CRM
- Accurately process, corrective action forms, complaints and other client requests;
- Probe clients for relevant information where necessary;
- Take every opportunity to cross-sell and upsell;
- Identify and communicate sales leads and request for quotations to sales representatives and support the sales team;
- Participate in and at times lead meetings and provide training sessions and coaching to other staff.
- **Develop a detailed understanding of company products and services;**:

- Monitor accounts and make calls or communicate lack of performance of accounts to management;
- Investigate and create preventative actions for complaints;
- Suggest new and better ways to improve systems, procedures, and customer relations;
- Develop knowledge of other departments to enable you to provide cover as needed;
- Other duties as assigned.
- Working knowledge of Microsoft Windows, Microsoft Office, ACCPAC;
- Strong interpersonal skills;
- Must be able to work with a team;
- Well organized and have the ability to work under pressure;
- Strong communication skills ;
- **Good problem solving skills.**:

- **Bilingual English / French**

Travel
- None required.

Please submit resume and cover letter complete with salary expectation

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$46,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

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