Advisor, Claims Technical

4 weeks ago

North York, Canada Definity Financial Corporation Full time

Job ID : 6819
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : North York, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**Job scope & responsibilities**:

- Customer experience: Increase our business agility to deliver an exceptional customer and broker experience while balancing fraud detection, investigation and prevention.
- Talented and engaged teams - Increase visbility, reward and recognition, cultivate and implement training and development programs. Communicate emerging trends - case law, process changes, guidelines and protocols.
- Indemnity/expense management: Broaden technical expertise and knowledge of SIU and operational lines staff through stakeholder/committee discussions.
- Efficiency & Scalability: Develop, document and implement protocols, guidelines, and continuous operational improvement plans. Timely completion of audits to drive quality assurance. Advance corporate culture and diversity initiatives.

**What you'll be doing?**
- Support in resolution of customer complaints/broker/ombudsman
- Improve processes between National Operational teams and SIU
- Collaboration with Enterprise Fraud Insights, SIU Admin, Advanced Analytics and National Operational teams
- Increase visibility through participation in National and SIU huddles, stakeholder, committee, and problem solving sessions
- Reward and recognition: Acknowledge contributions and achieved milestones of front-line staff and peer to peer. Promote use of Definity Plus.
- Cultivate and implement training and development programs: Create and support National and SIU fraud training, streamline internal modules, vet training material
- Review emerging trends/Communicate: Fraud case law, industry fraud/crime, support law enforcement, regulators, and other agencies to action suspicious or fraud losses
- Schedule regular meetings with SIU staff and key stakeholders to develop action strategies against prospective performance to drive indemnity and expense
- litigation support for SIU matters referred to legal counsel
- Assist in development of protocols, guidelines, and continuous improvement plans
- Conduct internal and external audits to monitor regulatory compliance, develop action plans to address gaps, and critically evaluate the effect of plan to conclusion
- Actively participate and contribute to corporate culture and diversity initiatives
- Strengthen collaboration between departments and industry: Internal departments - Claims, Underwriting, Actuary, Analytics, and Finance. External: IBC/Equite

**What you bring to the role?**
- University degree in any discipline or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation
- A minimum of 5 years claims experience. Multi-lined claims experience preferred but not mandatory

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Insurance Claims Advisor

    2 months ago

    North York, Canada Great Oak Full time

    Great Oak Litigation Support is a unique to industry, innovative and fast-growing litigation support firm. We specialize in the quantification of insurance claims, including past and future loss of income, future cost of care calculations, vocational assessments, transferable skills analysis, labour market analysis and Income Replacement Benefit...

  • Insurance Claims Advisor

    2 months ago

    North York, Canada Great Oak Full time

    **NORTH YORK, ON**: Great Oak Litigation Support is a unique to industry, innovative and fast-growing litigation support firm. We specialize in the quantification of insurance claims, including past and future loss of income, future cost of care calculations, vocational assessments, transferable skills analysis, labour market analysis and Income Replacement...

  • Claims Technical Advisor, Auto Appraisal

    3 weeks ago

    North York, Canada Definity Full time

    Job ID : 6581 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Claims Technical Specialist

    3 weeks ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:Feb 23, 2024 **Location**: North York-Toronto, ON (Hybrid, CA Ottawa, ON (Hybrid), CA Winnipeg, MB (Hybrid), CA Calgary, AB (Hybrid), CA Kitchener, ON (Hybrid), CA Moncton, NB (Hybrid), CA Edmonton, AB (Hybrid), CA Montreal, QC (Hybrid), CA Dartmouth, NS (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**:7634 **Working Business Language**:...

  • Protection Claims Advisor

    4 weeks ago

    York, Canada Aviva Full time

    **Protection Claims Advisor - Up to £22,000.** We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15...

  • Supervisor, Claims

    2 weeks ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:Mar 19, 2024 **Location**: North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 7786 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary,...

  • Claims & Customer Service Representative (Temporary)

    4 weeks ago

    North York, Canada CDSPI Full time

    **About the job** Reporting to the Manager of Insurance Advisory Services, this position is responsible for providing high quality, front-line service to new and existing clients. By acting as a first line of contact for prospective clients and working with insurers, adjusters, and clients to keep accounts updated, the Claims & Customer Service...

  • Claims Adjuster 2

    4 weeks ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:May 6, 2024 **Location**: North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8008 **Working Business Language**: English_._ **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary,...

  • Claims Adjuster 2

    4 days ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:Apr 5, 2024 **Location**: North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 7877 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary,...

  • Claims Adjuster 2

    2 days ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:May 6, 2024 **Location**: North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8008 **Working Business Language**: English_._ **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary,...

  • Specialist, Claims- Bodily Injury/casualty New

    4 weeks ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7361 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Team Leader, Accident Benefits Claims

    7 days ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7031 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Supervisor, Claims

    1 week ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:Feb 5, 2024 **Location**: Hybrid - North York-Toronto, O, CA Hybrid - Kitchener, ON, CA **Company**:Wawanesa Insurance **Job ID**:7575 **Working Business Language**: English **At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a...

  • Service Advisor

    3 weeks ago

    North York, Canada NELLA CUTLERY TORONTO INC. Full time

    _**Nella Toronto is looking for an enthusiastic and motivated Service Advisor to join the Parts and Service Department.**_ - **As the Service Advisor, you will be responsible for all aspects of Service related to parts with the support of the Service Manager, Service Administrator and office team. Make sure that all aspects of the service department are...

  • Compliance Advisor

    4 days ago

    North York, Canada Shinhan Bank Canada Full time

    **Primary Purpose of the Role**: The Compliance Advisor assists the Director, Compliance in matters relating to applicable Laws and Regulations: Bank Act (BA), Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), CDIC Deposit Insurance Information By-law, CDIC Differential Premium By-law, Income Tax Act, Labour Code, Personal...

  • HR Advisor

    2 months ago

    North York, Canada Lumacare Full time

    '''Job Overview''' Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership...

  • HR Advisor

    7 hours ago

    North York, Canada Lumacare Full time

    '''Job Overview''' Client & Family-Centered Care Is At The Heart of Everything We Do At Lumacare! Lumacare believes Client and Family-Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership...

  • Sales Associate Commercial Underwriting

    2 weeks ago

    North York, Canada Unity Managing Underwriters Limited Full time

    **POSITION OVERVIEW** Unity Managing Underwriters Limited is hiring for a Sales Associate - Commercial Underwriting and Claims and will provide support to the VP of Sales in the maintenance of existing accounts. The Sales Associate will also assist in developing profitable, long-term accounts using a combination of leads and prospecting for the National...

  • Senior Accounting Analyst

    2 months ago

    North York, Canada Healthcare Insurance Reciprocal of Canada (HIROC) Full time

    POSITION TITLE: Senior Accounting Analyst The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support. HIROC knows healthcare as it’s the largest not-for-profit heal

  • Healthcare Risk Management Coordinator

    2 weeks ago

    north york, Canada Healthcare Insurance Reciprocal of Canada (HIROC) Full time

    POSITION TITLE: Healthcare Risk Management Coordinator STATUS: 14-month contract The Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support. HIROC knows healthcare