Claims & Customer Service Representative (Temporary)

6 months ago

North York, Canada CDSPI Full time

**About the job**

Reporting to the Manager of Insurance Advisory Services, this position is responsible for providing high quality, front-line service to new and existing clients. By acting as a first line of contact for prospective clients and working with insurers, adjusters, and clients to keep accounts updated, the Claims & Customer Service Representative will establish and support the foundation for CDSPI’s long-term trusted relationships based on an understanding and appreciation of the unique protection needs of the dental community. By understanding client needs and making the right referral, this position plays a significant role in implementing solutions to protect dentists’ lives, incomes, and their practices throughout the various stages of their lives and careers.

**Key Accountabilities**

The position will include the following responsibilities:

- Identify opportunities and refer clients to a licenced Insurance Advisor, or other partner, when coverage advice is needed.
- Participate in initiatives for new business and retention through lapsed coverage, payment, and account information calls.
- Update client accounts with claim information and work with insurers, adjusters, and clients to respond to claims-related inquiries.
- Provide assistance and advocacy for clients to resolve insurance issues with the insurer.
- Contribute to operational and strategic projects as required.
- Work collaboratively with the Administration, Investment, and Marketing and Customer Experience teams.
- Provides input to Manager, Insurance Advisory Services, for progress reports and recommendations to be presented to the Executive Team.
- Performs other duties as assigned from time to time by the Vice-President, Advisory Services or the Manager, Insurance Advisory Services.

**About you**
- Experience_
- 1 - 3 years of service experience in the insurance industry
- Competencies and Attributes_
- A passion for making a positive impact on the customer experience
- Strong communication and inter-personal skills
- Time management skills to meet deadlines
- Demonstrated initiative to take ownership of role
- Proficiency with Microsoft Office Suite
- At CDSPI, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs._

**Salary**: $47,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- insurance industry: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M2J 5B4

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