Claims & Customer Service Representative (Temporary)

4 weeks ago

North York, Canada CDSPI Full time

**About the job**

Reporting to the Manager of Insurance Advisory Services, this position is responsible for providing high quality, front-line service to new and existing clients. By acting as a first line of contact for prospective clients and working with insurers, adjusters, and clients to keep accounts updated, the Claims & Customer Service Representative will establish and support the foundation for CDSPI’s long-term trusted relationships based on an understanding and appreciation of the unique protection needs of the dental community. By understanding client needs and making the right referral, this position plays a significant role in implementing solutions to protect dentists’ lives, incomes, and their practices throughout the various stages of their lives and careers.

**Key Accountabilities**

The position will include the following responsibilities:

- Identify opportunities and refer clients to a licenced Insurance Advisor, or other partner, when coverage advice is needed.
- Participate in initiatives for new business and retention through lapsed coverage, payment, and account information calls.
- Update client accounts with claim information and work with insurers, adjusters, and clients to respond to claims-related inquiries.
- Provide assistance and advocacy for clients to resolve insurance issues with the insurer.
- Contribute to operational and strategic projects as required.
- Work collaboratively with the Administration, Investment, and Marketing and Customer Experience teams.
- Provides input to Manager, Insurance Advisory Services, for progress reports and recommendations to be presented to the Executive Team.
- Performs other duties as assigned from time to time by the Vice-President, Advisory Services or the Manager, Insurance Advisory Services.

**About you**
- Experience_
- 1 - 3 years of service experience in the insurance industry
- Competencies and Attributes_
- A passion for making a positive impact on the customer experience
- Strong communication and inter-personal skills
- Time management skills to meet deadlines
- Demonstrated initiative to take ownership of role
- Proficiency with Microsoft Office Suite
- At CDSPI, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs._

**Salary**: $47,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- insurance industry: 1 year (preferred)

Work Location: Hybrid remote in North York, ON M2J 5B4

  • Temporary Customer Service Representative

    3 weeks ago

    North York, Canada Saint Gobain Full time

    **The Role** WHAT’S THE JOB?** We are presently looking for a Temporary Customer Service Representative at our North York branch. **Schedule**: Monday to Friday **Status**:Full Time, permanent, On-site **Here’s what you’ll be responsible for in this role** - Be an all-around champion who can understand customer needs and advise best solutions for a...

  • Assistant, Claims

    3 weeks ago

    North York, Canada Definity Full time

    Job ID : 6499 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Int Representative, Claims Accident Benefits New

    5 days ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7249 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Assistant, Claims

    2 weeks ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 6780 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Group Benefits Claims Representative

    3 weeks ago

    North York, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...

  • Representative, Claims- Property New

    7 days ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7498 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Customer Service Representative

    5 days ago

    North York, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in North York. **The Customer Service Representative will**: - Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect...

  • Customer Service Representative

    1 week ago

    North York, Canada Wawanesa Insurance Full time

    **Date**:Feb 2, 2024 **Location**: Hybrid - North York-Toronto, O, CA **Company**:Wawanesa Insurance **Job ID**:7579 **Working Business Language**: English $52,000 - $55,000 **At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa...

  • Customer Service Representative

    3 weeks ago

    North York, Canada Esiance Full time

    **About Us**: Esiance Inc., creators of the innovative EverythingCard, is seeking an enthusiastic and dedicated individual to join our team as a Customer Service Representative. Our mission is to streamline corporate gifting through the EverythingCard, serving prominent businesses and organizations across Canada. Join us in making meaningful connections...

  • Assistant, Accident Benefits Claims

    7 days ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7029 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Bilingual Customer Service Representative

    3 weeks ago

    North York, Canada Apotex Inc. Full time

    **About Apotex Inc.** **Job Summary**: Act as a “customer advocate” serving within Domestic Order Desk/Customer Service by demonstrating a good level of knowledge and professionalism with focus on improving the customer experience. Responsible for providing customers with prompt and efficient order processing and inquiry/complaint handling, while...

  • Bilingual Auto Claims, Customer Care Associate

    1 week ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 6790 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Bilingual Auto Claims, Customer Care Associate

    2 weeks ago

    North York, Canada Definity Full time

    Job ID : 6431 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Intermediate Claims Representative, Bodily Injury

    3 weeks ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7046 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Bilingual Customer Service Representative- HYBRID

    2 weeks ago

    North York, Canada Randstad Canada Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is looking for Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area supporting customers in...

  • Int Representative, Claims- Property New

    3 weeks ago

    North York, Canada Definity Financial Corporation Full time

    Job ID : 7380 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Bilingual French Customer Service Representative Remote

    4 weeks ago

    North York, Canada Randstad Canada Remote Work Freelance Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area. This is a temporary,...

  • Bilingual French Customer Service Representative Remote

    1 month ago

    North York, Canada Randstad Canada Remote Work Freelance Full time

    Do you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area. This is a temporary,...

  • Jr. Claims Adjudicator

    2 months ago

    North York, Canada People Corporation Full time

    We are seeking a Jr. Claims Adjudicator to join our BPA team in North York. The Junior Claims Adjudicator provides timely and accurate adjudication and reimbursement of benefit claims submitted by members covered under the L.I.U.N.A. Local 183 Member’s Benefit Trust Fund. He or she provides courteous and professional customer service while maintaining...

  • Claims Coordinator

    3 weeks ago

    North York, Canada TMC Full time

    Are you a skilled professional with exceptional organizational and communication abilities? Our clinic is seeking a dedicated Claims Coordinator to join our team. If you are detail-oriented, have a strong understanding of medical and insurance processes, and excel in delivering top-notch customer service, we want to hear from you! **Responsibilities will...