Client Technology Advisor

4 months ago

North York, Canada Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Microsoft Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

We are seeking a highly skilled professional to join our team as a Microsoft Modern Work Consultant. In this role, you will collaborate with customers to develop comprehensive Microsoft adoption strategies and technology roadmaps that align with their business objectives and technological requirements. You will provide expert guidance on Microsoft Collaboration technologies, including Microsoft Teams and Viva Learning, ensuring optimal performance, scalability, and security. Your responsibilities will also include advising on best practices for architecture, design, and deployment.
- In addition you will posses a deep understanding of the suite of tools within Microsoft 365, such as Teams, SharePoint, and OneDrive, is essential. subsequent experience with Microsoft Copilot and generative AI to enhance productivity is highly valued. You will establish and maintain strong relationships with customers, serving as a trusted advisor and providing strategic insights and recommendations that drive customer success.
- In this role, you will assist the sales team in pre-sales activities, including defining the scope of work, preparing proposals, and conducting solution demonstrations. You will engage with potential customers to understand their needs and tailor solutions that meet their requirements. Leading and delivering consulting engagements, ensuring high-quality outcomes and customer satisfaction, and providing post-implementation support are also key aspects of this position.
- As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.

Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is considered an asset.- Experience:
- 8+ years of experience in Microsoft consulting with a focus on Microsoft Modern Work-
- Proven track record in defining Technology adoption strategies and technology roadmaps.- Certifications:
- Microsoft 365 Certified: Fundamentals-
- Microsoft 365 Certified: Modern Desktop Administrator Associate-
- Microsoft 365 Certified: Teams Administrator Associate-
- Microsoft 365 Certified: Enterprise Administrator Expert-
- Solution Partner for Modern Work- Skills:
- In-depth knowledge of Microsoft services and best practices.-
- Expertise in methodologies and tools.-
- Excellent strategic thinking and problem-solving abilities.-
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong customer relationships.-
- Ability to manage multiple projects and priorities in a fast-paced environment.- Preferred Qualifications:
- Experience with other Modern Work platforms (e.g., AWS, Google Cloud) is a plus.-
- Background in IT service management or consulting.Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support

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