Intern - Technical Writer

4 weeks ago

Markham, Canada Tecsys Inc. Full time

We’re looking for an eager Technical Writer Intern to join the Tecsys team for a 4-month internship position in the Winter of 2025. This internship will run from January 6th through May 2nd, 2025.

 

Purpose and Objectives:

As a co-op student on the Tecsys Elite Documentation Team, you will work very closely with other Technical Writers, and Research & Development (R&D) teams. We work remotely, but we are a tight-knit team.

You will have the opportunity to experience the entire release process and be involved in developing content for internal users, end users, administrators, and developers. We are a small documentation team covering a wide range of applications under the Elite™ umbrella. You will get exposure to applications ranging from warehouse management to hospital point of use.

Responsibilities:

  • Copy edit existing documentation
  • Work with AI tools to enhance documentation
  • Create customer documentation from user stories
  • Create sample scenarios using new features and take screenshots
  • Create short videos explaining new features
  • Work with source files in a GIT repository
  • Update company-facing documentation for internal users
  • Assist in developing and maintaining a taxonomy
  • Participating in meetings with QA, developers and product managers
  • Create image maps from existing images
  • Assist in managing localization projects

 

Skills and Qualifications:

Must Have:

  • Strong writing skills (we will want to see examples preferably of a technical nature
  • Strong communication skills
  • Willingness to learn and take a proactive approach
  • Curious technical aptitude – you don’t need to be a developer, but you do need to know how to communicate effectively and understand baseline concepts
  • Experience with authoring tools
  • Strong multitasker
  • Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec. This role also requires you to be fully bilingual in both French and English.

 

Nice to Have:

  • Understanding of structured authoring
  • Exposure to structured authoring tools (oXygen, Structured FrameMaker, XMetaL)
  • Exposure to DITA concepts
  • Familiarity with agile software development practices

What else could give you an edge?

  • Familiarity with basic Git operations (committing, merging, branching)
  • Exposure to REST APIs
  • Exposure to Eclipse
  • Strong understanding of French 

* Please note that you must include a professional cover letter indicating why you are a good fit for this position, as well as a full transcript of your grades – to be considered.

If selected for an interview, please bring a sample paper/article written by you that demonstrates your ability to clearly communicate an idea or concept. 

 

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

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