Customer Care Associate

5 months ago

Toronto, Canada Hypercare Inc. Full time

**Background**

Hypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device - all designed to help seamlessly improve workflow efficiencies, reduce medical errors, and positively impact patient outcomes.

Founded in 2016, Hypercare has seen rapid growth and is currently being used by over 100 North American healthcare organizations including some of the largest healthcare systems in Canada.

**Job Overview**

Hypercare is seeking a self-motivated and energetic people person to join our growing team as a Customer Care Associate in the exciting and rewarding world of healthcare technology.

Key activities and responsibilities include the following:

- Provide ongoing support to existing clients.
- Help grow Hypercare’s usage and scope within our existing customers to address unmet needs or potential users within our existing customer.
- Assist in preparing quarterly business review documents for existing clients to communicate the uptake of Hypercare, the key performance indicators our customers care about, communicating new features and functionalities and understanding the customers’ long-term vision with our product.
- Support the development of Hypercare implementation and training materials for our customers.
- Ensure support articles are kept up to date.
- Extracting and monitoring data to help drive product decisions.
- Keeping new clients engaged with Hypercare.
- Being available to support the wider Customer Success team with on-call support.

What does the Customer Care Associate need in order to be successful in this role? Here are a few of the qualities that our team at Hypercare looks for:

- Comfortable in a fast-paced environment.
- Customer-focused with a passion for the success of our clients.
- Excellent verbal and written communication skills.
- The ability to learn new skills quickly.
- The understanding of how to prioritize tasks.
- A team player with the ability to work in a supportive team environment as well as independently.
- Detail-oriented and organized.

Nice to have:

- Experience in a start-up environment.
- Experience with MySQL database.
- Experience and/or interest in healthcare.

**Significance of the Role**

The Customer Care Associate will play a critical role in the growth of Hypercare and will directly impact our current and potential clients. As the Customer Care Associate, you will gain valuable experiences as a champion of Hypercare's users and own relationships with our existing and potential clients. You will have the opportunity to make a direct impact on the healthcare industry and interact with key stakeholders across North America.

**Job Type**: Contract

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