Customer Care Associate

6 months ago

Toronto, Canada Sago Mini Full time

Sago Mini is an award-winning publisher of preschool apps and toys worldwide. We are supported by a team of artists, designers, developers, product managers, thinkers, and doers devoted to play. With over 100 million downloads, three subscription services, and 40+ apps, Sago Mini brings thoughtful design to life for kids and parents worldwide.

**About the Role**

Sago Mini is seeking a Customer Care Associate who's excited to help us support our customers in all things Sago Mini & Piknik, from our existing award-winning digital offerings to the next big thing we're dreaming up.

As the first point of contact for Sago’s fan base, you will be Sago’s brand ambassador, and will be an expert on our offering and our customers.

**What You'll Be Doing**
- Responding to and resolving customer service requests
- Manage the refund, credit, and exchange process for customers
- Research and stay up-to-date on customer care best practices
- Sharing insights within your team, and highlighting trends with inbound requests
- Escalating product performance issues to the relevant teams

**Qualifications and Skills**
- 2+ years of relationship management with customers
- Enthusiasm for solving problems and making people happy
- Ability to work flexible hours, including some evenings and weekends
- Experience using a customer support management tool like Helpscout or ZenDesk
- You have a high level of understanding, patience, and empathy and can navigate difficult interactions with professionalism
- You believe there's a solution to every problem, big or small

**About the Process**
- If you’re moving ahead, we’ll book a call with you and the hiring team to learn more about your experiences.
- If that goes well, you’ll meet our Director of Growth and Marketing.

Based in Toronto, Sago Sago Toys of Spin Master Limited a leading global children’s entertainment company that creates, designs and manufactures a diversified portfolio of innovative toys, games, products and entertainment properties. We hire humble, collaborative, and ambitious people who care about doing great work. Sago Mini is an equal opportunity employer. We value diversity at our company.

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