Customer Care Associate- Gta

6 months ago

Toronto, Canada Pedalheads Bike Camps Inc. Full time

**Customer Care Associate**

**Who we are**

We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

**Our mission**

We inspire kids to believe in themselves.

**Why you’ll love working at Pedalheads**

**Growth**

Pedalheads has 250+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

**The Role**

Pedalheads is looking for part time and full-time Customer Care Associates who will be responsible for providing exceptional service to our customers. Your main role will be to assist with inquiries into our children’s bike and swim programs, resolutions and appropriate follow-up. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust.

As someone who will represent Pedalheads on the front line, ultimately you will help maintain our established reputation as a company that offers excellent customer care.

The Customer Care Associate position is based out of our North York, ON office located at 1875 Leslie Street M3B 2M5 and reports to the Team Lead, Customer Care.

**Your Responsibilities**

In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:

- Taking program registrations and entering customer information into our registration database
- Filing documents
- Assists the Customer Care Supervisor with assigned administrative tasks
- Light housekeeping tasks to maintain our office environment
- Ensure that any make up lesson or reschedule requests for lessons or camps are processed efficiently

**Skills, Knowledge and Experience**
- Must be fluent in English (verbal and written) (additional languages are an asset)
- Superb customer service skills and an upbeat phone/online personality
- Completion of Grade 12 required
- Post-secondary education is an asset
- Minimum 1 year of customer service experience, exposure to call centre, retail, hospitality, reception/front desk environments an asset
- Working knowledge of MS Office Suite, particularly with Excel and Office 365

**WAGE**

$17.55 - 18.55 per hour based on experience

**APPLICATION PROCESS**
- Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural, and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities._

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