Associate, Customer Care

5 days ago

Toronto, Canada Hyundai Capital Canada Full time

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.


Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.


Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.


Position Details:

The Bilingual Associate, Customer Care will be responsible for providing exceptional customer service experience in French and English by efficiently answering phone calls, emails, and escalation cases for all Hyundai, Kia and Genesis brands. The associate will be responsible for meeting all assigned SLAs. In addition, the associate will support the Senior and Manager, Customer Care with various assigned tasks. The Associate will work the rotating shifts between the hours of 8:30 am to 8 pm EST.


Duties and Responsibilities:

  • Answer incoming calls and emails regarding lease and loan accounts in an efficient manner. Update the servicing system with detailed and clear notes after each call
  • Identify customer’s questions, concerns, and complaints in a compassionate, prompt and courteous manner and provide effective solutions. Maintain a high level of professionalism with customers and establish a positive rapport with every customer
  • Meet or exceed the key performance indicators
  • Impact the company's bottom line by problem solving and turning frustrated customers into repeat customers
  • Escalate matters to appropriate teams or departments as and when needed. Follow-up with customers and/or dealers on complaint and/or question resolution status
  • Manage Customer Care Queues, letter generation and other tasks in the servicing system

Qualifications

  • Previous experience in customer facing role, or call center environment preferred
  • Automotive finance experience is a plus
  • Experience in corporate work environment preferred


Education & Certification:

  • College Diploma or University degree preferred


Knowledge, Skills, & Abilities:

  • Bilingual French/English is required.
  • Ability to communicate clearly both verbally and written in both languages.
  • Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from others.
  • Self-starter who is team oriented and results driven.
  • Capacity to work flexible work hours, which may include day, evening and weekend shifts
  • Ability to work independently and proactively problem solve.


Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  • Customer Care Associate

    5 months ago

    Toronto, Canada Hypercare Inc. Full time

    **Background** Hypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device - all designed to help seamlessly improve...

  • Customer Care Associate- Gta

    6 months ago

    Toronto, Canada Pedalheads Bike Camps Inc. Full time

    **Customer Care Associate** **Who we are** We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America. **Our mission** We inspire kids to believe in themselves. **Why you’ll love working at Pedalheads** **Growth** Pedalheads has 250+ locations in 40+ cities with 2000+ amazing staff who...

  • Customer Care Associate

    6 months ago

    Greater Toronto Area, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    6 months ago

    Toronto, Canada Precise Parklink Full time

    Company Description: As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners....

  • Customer Care Associate

    6 months ago

    Toronto, Canada Sago Mini Full time

    Sago Mini is an award-winning publisher of preschool apps and toys worldwide. We are supported by a team of artists, designers, developers, product managers, thinkers, and doers devoted to play. With over 100 million downloads, three subscription services, and 40+ apps, Sago Mini brings thoughtful design to life for kids and parents worldwide. **About the...

  • Customer Care Associate

    6 months ago

    Toronto, Canada KRONOS FOODSERVICE Full time

    Job Summary: **Responsibilities**: - Provide accurate information about products and services - Upsell products and services to customers when appropriate - Analyze customer needs and recommend the best solutions - Process orders, returns, and exchanges efficiently - Perform data entry tasks accurately and in a timely manner - Communicate effectively in...

  • Associate, Customer Care

    5 days ago

    Toronto, Canada Hyundai Capital Canada Full time

    Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and...

  • Associate, Customer Care

    5 days ago

    Toronto, ON, Canada Hyundai Capital Canada Full time

    Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and...

  • Associate, Customer Care

    5 days ago

    Toronto, ON, Canada Hyundai Capital Canada Full time

    Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and...

  • Associate, Customer Care

    5 days ago

    Toronto, Ontario, Ontario, Canada Hyundai Capital Canada Full time

    Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and...

  • New Home Inspector

    6 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...

  • Healthcare Support Associate

    3 weeks ago

    Toronto, Ontario, Canada Spectrum Health Care Full time

    Spectrum Health Care is a leading healthcare provider in Canada, committed to delivering exceptional care and support to our patients. We are currently seeking a Healthcare Support Associate to join our team.About the RoleThis is a rewarding opportunity to work closely with patients and their families, providing personal care and support with activities of...

  • Customer Service Associate

    6 months ago

    Toronto, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Construction Site Quality Assurance Specialist

    3 weeks ago

    Toronto, Ontario, Canada Fortune Customer Care Professionals Inc. Full time

    About UsFortune Customer Care Professionals Inc. is a dynamic company seeking a skilled Construction Site Quality Assurance Specialist to join our team.Job SummaryWe are offering a competitive salary of $70,000 per year for this permanent position.Key ResponsibilitiesInspect construction sites to ensure compliance with drawings, specifications, and building...

  • Lab Associate

    6 months ago

    Toronto, Canada International Point of Care Full time

    International Point of Care is an Etobicoke, ON-based company specialized in the area of rapid point-of-care. We develop, manufacture, and supply unique biological reagents, raw materials, and lateral flow components for the in-vitro diagnostic industry and the research and development community. Our expanding team is currently looking for a Development...

  • Customer Service Associate

    6 months ago

    Toronto, Canada DOM International Limited Full time

    Established in 1988, DOM International Limited is a food import and logistics company specializing in seafood. We have a strong track record in the North American food service industry. As we continue to grow, we are seeking a **customer service associate** to join our customer-service team, assisting with order processing and consumer communications. Key...

  • Customer Service Associate

    7 days ago

    Toronto, Canada Enso Connect Full time

    Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Service Associate and take on a crucial role in advancing our mission to modernize the hospitality industry.What We DoEnso Connect is a...

  • Customer Service Associate

    7 days ago

    Toronto, Canada Enso Connect Full time

    Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Service Associate and take on a crucial role in advancing our mission to modernize the hospitality industry.What We DoEnso Connect is a...

  • Business Customer Care Associate

    6 months ago

    Toronto, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to...

  • Personal Care Assistant

    3 months ago

    Toronto, Canada Noor Home care Full time

    **Overview** **Responsibilities**: - Provide personalized assistance in daily living activities such as bathing, grooming, and dressing - Administer medications as directed by healthcare professionals - Assist with mobility and perform tasks requiring heavy lifting when necessary - Prepare and serve nutritious meals while adhering to dietary restrictions -...