Contact Centre Agent

3 days ago

Halifax, Canada The Travel Corporation (Canada) Full time

The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.

HOW YOU'LL WORK

We offer a flexible work environment - in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensure everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.
- Education: You will develop a quest for knowledge to understand the brand you represent and the locations we travel to.
- Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.
- Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall sales goals for the brand.
- Taking initiative: You will be proactive in generating business by following up on incoming leads from our sales and marketing campaigns.
- Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

RECIPE FOR SUCCESS
- Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs.
- Attentive to details: Providing quality is important to you - you know that being accurate and thorough contributes to a positive guest experience.
- Enthusiastic: You are ready to tackle any challenge with a positive attitude.
- Balanced: You can maintain focus while prioritizing a multitude of tasks.
- Tech savvy: You welcome the opportunity to learn new software programs.
- A top performer: You have high standards and hold yourself accountable to your work.
- Flexible: You can adapt quickly to our fast-paced environment.

MUST HAVE'S
- Availability to work overtime as required
- Availability to work any shift during business hours including evenings and weekends

PERKS
- SIGNING BONUS OF $1,000 FOR QUALIFIED HIRES - RULES APPLY
- After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands
- You also get 2 weeks a year where you can work from anywhere in the world, your choice
- Full health benefits package
- To grow - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion
- Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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