Current jobs related to Provincial Contact Centre Director - Halifax - Province of Nova Scotia

  • Provincial Contact Centre Director

    23 hours ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 43190 **Department**: Service Nova Scotia **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: Exclusion - Non Union - NSPG **Closing Date**: 21-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen and business in the province. Service Nova...

  • Provincial Manager

    3 hours ago

    Halifax, Nova Scotia, Canada Nova Scotia Health and IWK Health Full time

    Click here to apply as an internal applicant. Req ID: 199197Location: Provincial Zone, NSH Performance Centre Department: OPCZ C3 Sr Dir (Care Coord Centre)Type of Employment: Temporary Hourly FT long-assignment (100%) x 1 Management/Non Union PositionPosting Closing Date: 24-Mar-25Nova Scotia Health is the largest provider of health services in Nova...

  • Provincial Director

    4 weeks ago

    Halifax, Canada Key Assets NS Full time

    _**Key Assets Canada is part of an expanding global organization, supporting children youth and families everywhere and we are looking for you to join our growing team in **_ - **Halifax, Nova Scotia!**_ In Canada, our non-profit offices are located in Newfoundland and Labrador, Nova Scotia, and Ontario. Key Assets provides specialized care and support...

  • Program Implementer, Provincial Preschool Autism

    5 days ago

    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:160295 **Department/Program**:EZ Provincial Preschool Autism Services, Children's Health Program **Location**: Port Hawkesbury, Mental Health & Addictions **Type of Employment**:Temporary Hourly FT long-assignment (100% FTE) for one year x 1 position(s) **Start Date**: ASAP **Union Status**: NSGEU Hlthcare, Healthcare...

  • Provincial Education

    7 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Click here to apply as an internal applicant.​Req ID: 198458Location: Central Zone, Abbie J. Lane Memorial Building - QEII  Department: MHA CZ Eating Disorders ProgramType of Employment: Permanent Hourly FT (100%) x 1 NSGEU Healthcare PositionPosting Closing Date: 24-Mar-25Nova Scotia Health is the largest provider of health services in Nova Scotia,...

  • Provincial Education

    6 days ago

    Halifax, Nova Scotia, Canada Nova Scotia Health and IWK Health Full time

    Click here to apply as an internal applicant.​Req ID: 198458Location: Central Zone, Abbie J. Lane Memorial Building - QEII  Department: MHA CZ Eating Disorders ProgramType of Employment: Permanent Hourly FT (100%) x 1 NSGEU Healthcare PositionPosting Closing Date: 24-Mar-25Nova Scotia Health is the largest provider of health services in Nova Scotia,...

  • Psychologist (Phd), Provincial Preschool Autism Services

    4 weeks ago

    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:197577 **Department/Program**:Preschool Autism Diagnostics, Provincial Preschool Autism Services **Location**: Halifax **Type of Employment**:Temporary Hourly FT long-assignment (100% FTE) approximate twelve (12) month long assignment x 1 position(s) **Start Date**: **Union Status**: NSGEU Hlthcare, Healthcare...

  • Provincial Education

    2 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Provincial Education & Evaluation Coordinator - Early Psychosis - Mental Health & AddictionsReq ID: 197703Location: Central Zone, Abbie J. Lane Memorial Building - QEIIDepartment: MHA CZ Early Psychosis ProgramType of Employment: Permanent Hourly FT ( 100% ) x 1NSGEU Healthcare PositionPosting Closing Date: 6-Mar-25Nova Scotia Health is the largest provider...

  • Manager, Provincial Standards

    6 minutes ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:168292** **Company: Nova Scotia Health** **Location**:Central** Zone, **Halifax Infirmary Robie Street Entrance - QEII** **Department**:NFS Provincial Standards & Initiatives** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status**:Management/Non Union** P**osition** **Posting Closing...

  • Provincial Trauma Operations Manager

    13 hours ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Job DescriptionWe are seeking an experienced manager to oversee the day-to-day operations of the Provincial Trauma Program.This key role works closely with the Provincial Director and Senior Medical Director to provide strategic leadership and direction to the program.The successful candidate will have expertise in program development, implementation, and...

  • Psychologist (Phd), Provincial Preschool Autism Services (Incentives Available)

    1 week ago

    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:197101 **Department/Program**:Preschool Autism Diagnostics, Provincial Preschool Autism Services **Location**: Flexible within the province **Type of Employment**:Permanent Hourly FT (100% FTE) x 2 position(s) **Start Date**: ASAP **Union Status**: NSGEU Hlthcare, Healthcare Bargaining Unit **Compensation**: $52.9875...

  • Director Learning and Development, Global Contact Centre

    3 days ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job Description The Opportunity As the Director of Learning & Development for our Global Contact Centre , you will lead the development and execution of training programs focused on enhancing talent development, customer and employee experience and operational capabilities efficiencies within our organization. You will be responsible for...

  • Provincial Education

    3 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:197703** **Location**:Central** Zone,**Abbie J. Lane Memorial Building - QEII** **Department**:MHA CZ Early Psychosis Program** **Type of Employment**:Permanent**Hourly FT** (**100%**) x**1** **NSGEU** **Healthcare** Position** **Posting Closing Date**:6-Mar-25** Nova Scotia Health is the largest provider of health services in Nova Scotia, with...

  • Program Implementer, Provincial Preschool Autism Services

    2 days ago

    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:195774 **Department/Program**:EIBI Treatment, Provincial Preschool Autism Services **Location**: Halifax **Type of Employment**:Temporary Hourly FT long-assignment (100% FTE) x 5 position(s) **Start Date**: March 3, 2025 **Union Status**: NSGEU Hlthcare, Healthcare Bargaining Unit **Compensation**: $31.9145...

  • Psychologist (PhD), Provincial Preschool Autism Services (Incentives Available)

    6 days ago

    Halifax, Nova Scotia, Canada IWK Health Centre Full time

    Click here to apply as an internal applicant.Company : IWK HealthReq ID: 197101 Department/Program: Preschool Autism Diagnostics, Provincial Preschool Autism Services Location: Flexible within the province  Type of Employment: Permanent Hourly FT (100% FTE)  x 2 position(s) Start Date: ASAPUnion Status: NSGEU Hlthcare, Healthcare Bargaining...

  • Administrative Assistant to Director

    7 days ago

    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:197087 **Department/Program**:Professional Practice, Professional Practice **Location**: Halifax **Type of Employment**:Permanent Hourly FT (100% FTE) x 1 position(s) **Start Date**: March 24, 2025 **Union Status**: Non-union, Management/Non Union Bargaining Unit **Compensation**: $23.7832 **-**$29.729 /hour **Closing...

  • Manager, Provincial Radiation Therapy Standards

    4 days ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID**:154754** **Company: Nova Scotia Health** **Location**:Provincial** Zone, **Halifax Infirmary Robie Street Entrance - QEII** **Department**:CANC Provincial Radiation Therapy CNS** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status**:Management/Non Union** Position** **Posting Closing...

  • Provincial Therapeutic Supervisor

    4 days ago

    Halifax, Canada Avalon Sexual Assault Centre Full time

    **Employment: Provincial Therapeutic Supervisor (2 Positions Available)** Avalon Sexual Assault Centre is seeking two Therapeutic Supervisors to take on a 50/50 role of Trauma Therapy and Therapeutic Supervision. Working within the Community Based Sexualized Violence Trauma Therapy Program (CB-SVTTP), the Provincial Therapeutic Supervisors are responsible...

  • Psychologist (PhD), Provincial Preschool Autism Services

    3 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    Psychologist (PhD), Provincial Preschool Autism Services Req ID: 197577 Department/Program: Preschool Autism Diagnostics, Provincial Preschool Autism Services Location: Halifax Type of Employment: Temporary Hourly FT long-assignment (100% FTE) approximate twelve (12) month long assignment x 1 position(s) Start Date: Union Status: NSGEU Hlthcare, Healthcare...

  • Stores Clerk a

    3 days ago

    Halifax, Canada Nova Scotia Health Authority Full time

    **Req ID: 158363** **Company: Nova Scotia Health** **Location: Provincial Zone, Provincial Stockpile Warehouse ,** **Department: Supply Chain Operations - Provincial Stockpile Warehouse** **Type of Employment: Permanent Hourly FT (100% FTE) x 4 position(s)** **Status: NSGEU** **Admin Professionals Position** **Posting Closing Date: 22-Jun-23** Nova Scotia...

Provincial Contact Centre Director

4 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:Exclusion - Non Union - NSPG

**Closing Date**:21-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
At Service Nova Scotia, we impact every citizen and business in the province. Service Nova Scotia’s mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

**About Our Opportunity**:
Reporting to the Executive Director the Director Contact Centre is accountable for the development and implementation of the government contact centre and the supporting phone channel strategy that delivers the mandate, to make it easier for citizens and businesses to connect with government. This is accomplished by demonstrating and facilitating excellence in client centric service delivery, varied program requirements and fiscal constraint.

The Director, ensures the phone service channel for government, consisting of multiple physical locations and hundreds of service offerings, operates efficiently and effectively within established and evolving quality assurance, service and program standards. They will use their expertise in Customer Service theories and delivery models in areas such as customer contact processes, service metrics, transaction metrics, occupational health and safety, audit, risk management and privacy/identity authentication and management in a union environment to meet program requirements.

The Division’s work requires a vast scope of interaction. The Director makes strategic linkages to ensure the division is represented appropriately across partnerships and networks, and supports and guides the division in influencing/ persuading senior decision makers, in the three levels of government and stakeholders to champion ideas and issues with urgency and follow through to achieve necessary outcomes.

The Director ensures that divisional resources including human, financial, physical, technological and information requirements are available to maintain and improve the delivery of service.

**Qualifications and Experience**:
Previous call centre experience would be considered an asset.

The Director, Contact Centre must demonstrate: expertise in client service theories and service delivery models to achieve delivery of contact centre services in a complex operational environment for multiple programs and within service targets; experience in working consultatively with stakeholders to operationalize changes to systems, polices, and legislation; and, the ability to provide strategic guidance, lead change initiatives and drive innovation to achieve a high degree of client satisfaction with a large and diverse range of services and access points.

The Director, Contact Centre must be an effective leader with a commitment to achieve demonstrable improvements. This Director must be a strong team player with a flexible approach and willingness to engage with a wide range of organizational issues working across boundaries to tackle diverse and complex issues. As a leader of a large, diverse team the Director must have the ability to inspire, motivate and command trust, respect, fairness and confidence.

A driver’s license is required as there is a need to drive on a regular basis to visit an office in a geographic area.

**LEADS**:
For more information, please visit LEADS Framework.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, oral presentations, interview(s), and reference checks.

**Equivalency**:
**Benefits**:
Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

**What We Offer**:

- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules

**Pay Grade**:_ _EC 14

**Salary Range**:_ _$4,055.86 - $5,576.81 Bi-Weekly

**Employment Equity Statement**:
Current government employees may access this posting through the link below: