Contact Centre Agent, Halifax

2 weeks ago

Halifax, Nova Scotia, Canada Scotiabank Full time
Requisition ID: 189509

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Scotiabank - Canadian Banking Contact Centre (CBCC) team is at the heart of our operations.


At our CBCC, you'll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences.

You'll be part of a team that is leading the future of banking.


We offer a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs.


Our inclusive culture empowers our employees to make decisions that are best suited for their careers and together, we make a difference by harnessing the limitless potential that diversity offers.

This position will enable you to build a career with a respectful financial institution and Canada's most international bank.

Position Details:

  • Location: Halifax (5201 Duke Street).
  • Start Date: January 8, 2024, with onsite 9 weeks of training
  • Fulltime hours: 37.5 per week.
  • Fully bilingual French and English required.

Work Schedules:

  • Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
  • Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.

Work Arrangement:


Upon meeting required criteria, which includes but not limited to private workspace and successful completion of mandatory training, you will be considered for the potential to work in a hybrid work arrangement (remote and in-office).


What You Will Be Doing:

***- You'll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.

  • Take inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
  • Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
  • Respond to complaints and walking customers through basic troubleshooting or set up processes.
***
What you bring to the Team:
  • Passion about customer service and experience in customer
  • focused roles.
  • A selfdirected, performanceoriented approach, which will allow you to resolve immediate customer enquiries,
  • Your natural curiosity and focus on improving things, which will lead you to identify new opportunities to maximize the customer experience.
  • Ability to multitask between numerous internal platforms while dealing directly with your customers.

We would love to work with you if you have:

  • Prior experience in customer-focused roles
  • requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
  • High school diploma (or a recognized equivalent)
  • Strong problemsolving abilities.
  • A selfdirected, performanceoriented approach.
  • Strong keyboarding navigation skills and a typing speed.
Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • halifax jobs

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time

    PLANAPP Almon St/ 2717& 2719 Gladstone St, Halifax Updated: January 25, 2024 Request Application by Westwood Construction Ltd. to discharge the development agreement off 2717 & 2719 Gladstone St. (PID and a non-substantive amendment and partial discharge of the development agreement at 6100 Almon St. (PID The applicant wishes to discharge the development...

  • contact centre agent

    2 weeks ago

    Halifax, Nova Scotia, Canada Blue Ocean Contact Centers Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersAnswer clients' inquiries and provide informationComputer and technology knowledgeInternetMS OutlookMS WindowsMS WordMS OfficeType of experienceCall centreSecurity and safetyCriminal record...

  • Operations Centre Coordinator

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Port Authority Full time

    The Port of Halifax is about making connections between people, commerce and opportunity. We take a leadership role in developing business for the Port of Halifax in collaboration with our partners and we responsibly manage Port of Halifax assets.In 2022, the total impact of the Port of Halifax including Nova Scotia exporters on the Province of Nova Scotia...

  • halifax jobs

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time

    Updated: February 9, 2024 Request Application by Kevin Riles to rezone 4, 6, 8, 10 and 12 Catamaran Road from R-2P (General Residential) zone to R-3 (General Residential and Low-Rise Apartment) zone to permit the addition of two units in each three-storey (4-unit) apartment building. This would result in a total of six units per building. Proposal The...

  • Learning Centre Teacher

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 227C7-TPPTR124A Position: Learning Centre Teacher Location: Brookside Junior High Department: Assignment: Learning Centre (M-F 7:40 am to 11:05 am) Status: Term Percentage: 50% Start Date: Thursday, August End Date: Thursday, July Posted: Wednesday, June :00 PM Deadline: Thursday, June :00 PM Details: Candidates must be fully...

  • Learning Centre Teacher

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 111C5-TPPTR124C Position: Learning Centre Teacher Location: South Woodside Elementary Department: Assignment: Learning Centre teacher Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Wednesday, June :00 PM Deadline: Thursday, June :00 PM Details: Candidates must be fully qualified as per attached job...

  • School Based Administrative Assistant Substitute List

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre For Education (Hrce) Full time $15

    We are on the lookout for a focused School Based Administrative Assistant Substitute List to join our stellar team at Halifax Regional Centre for Education (HRCE) in Halifax, NS. Growing your career as a Full Time School Based Administrative Assistant Substitute List is an exceptional opportunity to develop fundamental skills. If you are strong in...

  • Permanent Teaching Position

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 103C5-May2724B Position: Permanent Teaching Position Location: Harbour View Elementary Department: Assignment: Article Grade 4 Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Monday, May :00 PM Deadline: Thursday, May :00 PM Details: For Permanent/Probationary Contract Teachers currently employed...

  • Permanent Teaching Position

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 103C5-May2724D Position: Permanent Teaching Position Location: Harbour View Elementary Department: Assignment: Article Grade 6 Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Monday, May :00 PM Deadline: Thursday, May :00 PM Details: For Permanent/Probationary Contract Teachers currently employed...

  • Permanent Teaching Position

    1 month ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 103C5-May2724D Position: Permanent Teaching Position Location: Harbour View Elementary Department: Assignment: Article Grade 6 Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Monday, May :00 PM Deadline: Thursday, May :00 PM Details: For Permanent/Probationary Contract Teachers currently employed...

  • Permanent Teaching Position

    1 month ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 103C5-May2724B Position: Permanent Teaching Position Location: Harbour View Elementary Department: Assignment: Article Grade 4 Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Monday, May :00 PM Deadline: Thursday, May :00 PM Details: For Permanent/Probationary Contract Teachers currently employed...

  • Permanent Teaching Position

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 103C5-May2724D Position: Permanent Teaching Position Location: Harbour View Elementary Department: Assignment: Article Grade 6 Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Monday, May :00 PM Deadline: Thursday, May :00 PM Details: For Permanent/Probationary Contract Teachers currently employed...

  • Operations Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    The Halifax Regional Centre for Education (HRCE) is the largest Centre for Education in Atlantic Canada with approximately 11,000 full-time, part-time and casual employees. Serving more than 53,000 students in 135 schools, our geographic region spans a 350 km radius._Operations AnalystCompetition No. 000C6-Jan0323AR2The Operations Analyst is responsible for...

  • Spryfield Youth Centre Staff

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time

    Job Posting Under the supervision of the Community Recreation Coordinator, the Youth Centre Worker will support operations of The Spryfield Youth Centre in Spryfield. The Youth Centre offers a range of services and programs for youth to access including counselling, job support, and mental health support. It is the responsibility of the Youth Centre Worker...

  • Department Head

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 159C3-Aug2323APosition: Department Head - SchoolsLocation: Marine Drive AcademyDepartment: EnglishAssignment: 20% English 1220% English 1030% ELA 920% English Department Head10% Student GovernmentStatus: PermanentPercentage: 100%Start Date: Friday, September End Date:Posted: Wednesday, August :00 PMDeadline: Monday, August :00 PMDetails:For...

  • Library Support Specialist Substitute List

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 000C8-Aug3023A Position: Library Support Specialist Substitute List Location: Various Locations (See Notes) Department: Assignment: Substitute Library Support Specialist List Status: Casual/Sub Start Date: Thursday, September End Date: Sunday, June Posted: Wednesday, August :00 PM Deadline: Sunday, June :00 PM Details: The Halifax...

  • Library Support Specialist Substitute List

    1 month ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 000C8-Aug3023A Position: Library Support Specialist Substitute List Location: Various Locations (See Notes) Department: Assignment: Substitute Library Support Specialist List Status: Casual/Sub Start Date: Thursday, September End Date: Sunday, June Posted: Wednesday, August :00 PM Deadline: Sunday, June :00 PM Details: The Halifax...

  • Library Support Specialist Substitute List

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 000C8-Aug3023A Position: Library Support Specialist Substitute List Location: Various Locations (See Notes) Department: Assignment: Substitute Library Support Specialist List Status: Casual/Sub Start Date: Thursday, September End Date: Sunday, June Posted: Wednesday, August :00 PM Deadline: Sunday, June :00 PM Details: The Halifax...

  • Term Teaching Position

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 257C1-TPPTR124A Position: Term Teaching Position Location: Duc d'Anville Elementary Department: Assignment: Grade 4 Classroom Teacher Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Wednesday, June :00 PM Deadline: Thursday, June :00 PM Details: The Halifax Regional Centre for Education (HRCE) is the...

  • Term Teaching Position

    2 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 206C7-Aug3023APosition: Term Teaching PositionLocation: Millwood HighDepartment: Social StudiesAssignment: Canadian History 11 (44%), Global Politics 12 (28%), Global Geography 12 (28%) - FIRST SEMESTERStatus: TermPercentage: 100%Start Date: Wednesday, September End Date: Wednesday, January Posted: Wednesday, August :00 PMDeadline: Tuesday,...