Contact Centre Representative

3 weeks ago

Halifax, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:

- What You'll Be Doing

As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.
- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps). _Please note that your internet speed will be tested during the interview process and you will need to have a wired connection to your modem or router._
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.”
- Join our Contact Centre team as a Customer Service Representative and make a real difference for our clients.
- We want to hear from you if:

- You go the extra mile, because it’s the right thing to do.
- You are ambitious and you love to learn.
- You are motivated to make a difference.
- You love to surround yourself with people who challenge you.
- You listen and learn from the diverse experience of others.
- You bring the best of yourself to work.
- If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program that runs about 2 months.
- Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients - we know there’s a learning curve and we’re here to help.
- You’ll initially participate in approximately 25 days of virtual training - typically from Monday to Friday, 8:30 a.m. to 4:30 p.m.
- It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.
- A quick note on your availability - our Contact Centre is open Monday to Sunday, from 7:00 a.m. to Midnight. We’d like for you to be flexible between these hours.
- This role begins March 6th, 2023
- As your time with us grows, alternative work options such as compressed work schedule._

How You'll Succeed
- Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client's needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
- Efficiency - Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
- Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
- What CIBC Offers
- At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and Moment Makers, our social, points-based recognition program
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and developme

  • contact centre agent

    2 weeks ago

    Halifax, Nova Scotia, Canada Blue Ocean Contact Centers Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersAnswer clients' inquiries and provide informationComputer and technology knowledgeInternetMS OutlookMS WindowsMS WordMS OfficeType of experienceCall centreSecurity and safetyCriminal record...

  • Provincial Contact Centre Director

    4 weeks ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:Exclusion - Non Union - NSPG **Closing Date**:21-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At Service Nova Scotia, we impact every citizen and business in the province. Service Nova Scotia’s mission is to design...

  • Provincial Contact Centre Director

    3 weeks ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 43190 **Department**: Service Nova Scotia **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: Exclusion - Non Union - NSPG **Closing Date**: 21-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen and business in the province. Service Nova...

  • Provincial Contact Centre Director

    3 weeks ago

    Halifax, Canada Government of Nova Scotia Full time

    About Us At Service Nova Scotia, we impact every citizen and business in the province. Service Nova Scotia’s mission is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that...

  • contact centre agent

    2 weeks ago

    Halifax, Canada Blue Ocean Contact Centers Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersAnswer clients' inquiries and provide informationComputer and technology knowledgeInternetMS OutlookMS WindowsMS WordMS OfficeType of experienceCall centreSecurity and...

  • contact centre agent

    3 weeks ago

    Halifax, Canada Blue Ocean Contact Centers Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersAnswer clients' inquiries and provide informationComputer and technology knowledgeInternetMS OutlookMS WindowsMS WordMS OfficeType of experienceCall centreSecurity and safetyCriminal record...

  • contact centre agent

    3 weeks ago

    Halifax, Canada Blue Ocean Contact Centers Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersObtain and examine all relevant information to assess client feedback, enquiries and complaints in...

  • Contact Centre Representative 12 Month Contract

    4 weeks ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • 311 Contact Centre Agent

    5 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    8948BR 311 Contact Centre Agent Job Posting Halifax Regional Municipality (HRM) is inviting applications for one 1 permanent full time, 1 temporary full time up to 18-months & 1 Non Guaranteed Hours up to 18-months positions as a 311 Contact Centre Agent in Finance & Asset Management.  Halifax Regional Municipality (HRM) is committed to...

  • Team Lead, Election Contact Centre

    6 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** **Are you passionate about democracy and eager to play an important role in your community? Join the municipality’s Election Office, where you’ll have the opportunity to play a direct role in ensuring a fair, accessible and efficient 2024 Municipal and Conseil scolaire acadien provincial (CSAP) Election.** - Reporting to the Elections &...

  • Election Contact Centre Agent

    3 weeks ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** **Are you passionate about democracy and eager to play an important role in your community? Join the municipality’s Election Office, where you’ll have the opportunity to play a direct role in ensuring a fair, accessible and efficient 2024 Municipal and Conseil scolaire acadien provincial (CSAP) Election.** - The Halifax Regional...

  • Customer Service Representative

    1 month ago

    Halifax, Canada Discovery Centre Full time

    Position Summary : For over 35 years, the Discovery Centre has developed a reputation for being Nova Scotia’s leader in the delivery of exciting hands-on, minds-on science programming for youth. Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery...

  • Customer Service Representative

    4 weeks ago

    Halifax, Canada Discovery Centre Full time

    Position Summary : For over 35 years, the Discovery Centre has developed a reputation for being Nova Scotia’s leader in the delivery of exciting hands-on, minds-on science programming for youth. Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery...

  • Learning Centre Teacher

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 227C7-TPPTR124A Position: Learning Centre Teacher Location: Brookside Junior High Department: Assignment: Learning Centre (M-F 7:40 am to 11:05 am) Status: Term Percentage: 50% Start Date: Thursday, August End Date: Thursday, July Posted: Wednesday, June :00 PM Deadline: Thursday, June :00 PM Details: Candidates must be fully...

  • Learning Centre Teacher

    4 weeks ago

    Halifax, Nova Scotia, Canada Halifax Regional Centre for Education (HRCE) Full time

    Competition #: 111C5-TPPTR124C Position: Learning Centre Teacher Location: South Woodside Elementary Department: Assignment: Learning Centre teacher Status: Permanent Percentage: 100% Start Date: Thursday, August End Date: Posted: Wednesday, June :00 PM Deadline: Thursday, June :00 PM Details: Candidates must be fully qualified as per attached job...

  • Guest Services Representative

    3 weeks ago

    Halifax, Canada Halifax Shopping Centre - Primaris REIT Full time

    **Guest Services Representative** Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Halifax Shopping Centre, NS. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you! As the...

  • Contact Centre Opportunities for Indigenous Peoples

    4 weeks ago

    Halifax, Canada Scotiabank Full time

    Requisition ID: 169409 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re...

  • Customer Service Representative

    3 weeks ago

    Halifax, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Supervisor Group Benefits Contact Centre

    3 weeks ago

    Halifax, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Contact Centre Agent

    2 months ago

    Halifax, Canada The Travel Corporation (Canada) Full time

    The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a...