Customer Service Representative

2 weeks ago


Stouffville, Canada telMAX Inc. Full time

**_telMAX_** _will rapidly become a significant player in the Ontario telecom market and we have entered a phase of expansion in fibre optic network construction and service provision._
- Our employees are members of the local communities we serve, our Customer Service Centre is locally based and manned by a professional team of Associates. To support our growth we now are looking to appoint an experienced Customer Services professional to lead the team._

**Customer Service Representative**

**Summary of Duties**:

- Confers with customers by telephone or online to provide information about products or services, take or enter orders, update accounts, or obtain details of complaints.
- Maintaining accurate records of customer communications and relevant correspondence.
- Building and strengthening relationships with customers and calling pro-actively whether with good or bad news.
- Liaising with other departments to ensure a high level of customer service.
- Obtains all relevant information to assess validity of complaints and to determine possible causes.
- Recommends improvements in processes, products, service, or billing methods and procedures to prevent future problems.
- Assigns the highest priority to customer satisfaction while meeting commitments to achieve business objectives
- Other related duties as assigned.

**Qualifications**:

- Applicants must have a secondary (high) school graduation certificate or equivalent experience.
- Must be able to work in Canada
- Must be able to communicate orally and verbally in English
- Strong previous experience in a customer service environment
- Proficiency in Microsoft Office
- Organized, structured, and professional, with passion and drive
- Ability to build relationships and work effectively as a team.
- Ability to prioritize and manage varied workload in a face paced working environment.
- Accountable and flexible
- Integrity under pressure
- Practices and maintains integrity while following the Company policies and procedures
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge

**Assets**:

- Call Center Experience
- Telecommunication and network experience (but not essential)
- First Aid training

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Stouffville, ON L4A3Z2: reliably commute or plan to relocate before starting work (required)



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