Customer Service Rep

2 weeks ago


Port Coquitlam, Canada Traffic Safety Zone Full time

**Customer Service**

At Traffic Safety Zone we are committed to developing, manufacturing, and delivering innovative and compliant safety products that help keep people and assets safe. We pride ourselves on delivering the best products to our customers on time and with great customer service. As an Account Manager, its important that you enjoy working with customers and pride yourself in giving exceptional customer service. Each day you will be tasked with order processing, giving quotes, follow up, tracking, billing, data entry, and various other duties.

In this fast-paced roll you will need a strong customer service mindset, sense of urgency, multi-tasking ability, and keen eye for detail. You should be highly organized with strong administrative / computer skills so that nothing slips by you. There is lot of data entry involved and this position is best suited for someone who has strong computer skills and ERP experience.

A good Inside Sales rep knows how to manage multiple customer requests while staying cool under pressure. You will be working directly with our customers and our sales staff to keep orders flowing smoothly.

**Responsibilities**
- Coordinate orders, requests, and administrative needs of sales team.
- Data entry of orders, quotes, PO's, etc
- Assist customers with product knowledge and order tracking.
- Prepare product quotations including freight quotes.
- Follow up with customers on order acknowledgements, payments, invoices, and back-orders.
- Work closely with other members of staff and always be a team player.
- Other related duties required.

**Qualifications Required**
- Previous experience as a CSR or Account Manager in a manufacturing business or industrial products
- 3-4 years of business-to-business account management experience
- Strong computer skills with an excellent grasp of Microsoft Outlook, Word, and Excel.
- Epicor ERP experience an asset
- Superior communication, listening, organization and customer relations skills.
- Able to perform basic calculations and mathematical figures.
- Detail, analytical, and results oriented.
- Ability to use sound judgement, quick learner and a self starter.
- Problem Solver with the ability to diffuse conflict.
- High level of professionalism with the ability to multi-task while prioritizing workload.
- Fluent in English with excellent reading and writing abilities are a must.

**Compensation**

Based on qualifications and experience, $48K to $52K. Extended Health Benefits available after 3 months successful probationary period.

**Our Policy**

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$52,000.00 per year

COVID-19 considerations:
COVID-19 safety protocols are being followed carefully to ensure the safety and well-being of our staff and customers.

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

COVID-19 considerations:
COVID-19 safety protocols are being followed carefully to ensure the safety and well-being of our staff and customers.

Work Location: In person



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