Scheduling Coordinator/customer Service

3 weeks ago


Coquitlam, Canada Wholesale Blind Factory Full time

Our company is seeking a highly organized and professional Appointment Coordinator/Customer Service Rep. This position requires a person with strong telephone and excellent communications skills, very organized and is highly motivated in customer satisfaction. We are looking for a passionate and dedicated person to provide outstanding support for our internal and external customers. The main role and responsibilities of this position is to support our clients and our installers by coordinating installations and dealing effectively with client issues as they arise. Ensuring high client satisfaction, effective communication and team play are all vital for this role. We will provide the tools, training, support and direction that are required to be successful in this industry. This position is full time in the office, Monday to Friday from 8:30 am to 4:30 pm.

Responsibilities include:

- Process customers orders into data base
- Schedule customer installations and repairs
- Knowledge of Lower mainland area
- Strong communication and time management skills
- Ability to work well under pressure and often will little supervision
- Liaising with sales, installers and factory and office staff
- Manage customer relations by providing excellent customer service
- Intermediate skills in Microsoft Excel and Word

**Salary**: From $20.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Coquitlam, BC V3K 0A7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person



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