Guest Services Agent

2 weeks ago

West Kelowna, Canada The Cove Lakeside Resort Full time

The Cove Lakeside Resort located in West Kelowna, British Columbia’s beautiful Okanagan Valley is a luxury all-suite resort. With a tranquil waterfront setting and majestic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 15 minutes from the shops and restaurants of downtown Kelowna.

The Cove Lakeside Resort provides competitive employment packages for its team members, including health benefits, competitive wages, employee discount program, employee events and incentives, on the job training and opportunities for advancement.

As an equal opportunity employer built on service excellence, our reputation is strengthened through our vision, mission and core values with the most important component our employees. Without dedicated individuals on our team, we would not have achieved the level of success that we have come to be so proud of today. If you are looking for a long-term career or a start to a rewarding career in hospitality join our team of service excellence superstars today

**OVERVIEW**

The Guest Service Agent is responsible for providing our guests with an extraordinary experience from reservation through to checkout. In this role, accuracy and accountability are key. You are empowered to exceed guest expectations. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service.

**RESPONSIBILITIES**
- Welcome guests in a friendly, prompt, and professional manner.
- Check guests in, issue room keys, provide information on Resort facilities and room location.
- Respond to guests’ questions, complaints, and requests ensuring efficient and personalized guest service.
- Ensure safety and confidentiality of our owners, guests and employees.
- Create and maintain a positive and productive atmosphere at the front desk; have good working relationships with managers and associates in other departments.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Sell, process, and maintain all reservation records using Resort selling strategies.
- Ensure the work area is clean, neat, and well organized.
- Be a “sales person” by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.

**REQUIREMENTS**
- Experience in either a guest or customer focused environment.
- Excellent communication and interpersonal skills.
- Committed to delivering the highest level of guest service and satisfaction.
- Ability to work under pressure in a fast-paced environment.
- Ability to work alone and as part of a team.
- Excellent organizational, multi-tasking and problem-solving skills
- Proficient in MS Office including Word, Excel & Power Point.
- Ability to work a flexible schedule including evenings, weekends and holidays.

**Wage**:$20.50 per hour plus summer incentive bonus

**Job Type**: Permanent

**Schedule**: Part Time - evenings, weekends, holidays

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