Support Assistant A

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 34454

**Job Category**:Administrative

**Division & Section**:Housing Secretariat, Housing Stability Services

**Work Location**:2985 Kingston Rd, Scarborough (on-site)

**Job Type & Duration**:Full-Time, 1 Permanent

**Hourly Rate and Wage Grade**:$36.38 - $39.85

**Shift Information**: Monday to Friday, 35 Hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 1

**Posting Period**: 27-JUN-2023 - 12-JUL-2023

Are you driven to make tangible impacts towards housing security for vulnerable Torontonians, and want to play an integral role in contributing to the City's HousingTO Action Plan? If this sounds like you, we encourage you to come join our growing team in the Housing Secretariat Division's
**Eviction Prevention in the Community (EPIC)** program.
**EPIC **builds on the City's commitment to expand preventative approaches to homelessness by assisting
** **vulnerable households facing imminent risk of eviction to prevent the loss of housing and avert homelessness.

Reporting to the Manager, Eviction Prevention in the Community (EPIC) program, the Support Assistant A is responsible for the management, co-ordination and delivery of administrative operations. The focus of the role is to support project management, policy development, stakeholders' engagement, and program operations.

**Major Responsibilities**
- Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and co-ordination of various documentation and processes.
- Preparing, organizing and storing documents in both paper and digital formats.
- Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation.
- Reviews and prepares reports on various accounting functions, including personnel/payroll, accounts payable, and contracts. Reconciles, deposits/issues accounts, cash and statements - such as petty cash, Pcard expenditures.
- Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes.
- Assists with operational programs/functions.
- Administers, prepares, processes and composes documents, statistical summaries and reports.
- Assists with the development and documentation of policies and procedures for the unit and/or division. Interprets and applies regulations and practices.
- Reviews existing administrative procedures and systems and develops innovative and effective processes for greater efficiency while adhering to City policies and guidelines.
- Prepares calculations and analysis of data. Compiles data for forecasting/budgeting.
- Provides work direction, coordination, training and guidance to assigned staff.
- Operates computers utilizing and manipulating a variety of software packages.
- Prepares and/or presents presentation materials.
- Provides information and guidance to all levels of staff, politicians, the public, agencies, and other levels of government, orally or in writing.
- Co-ordinates meetings, events and schedules.
- Takes/transcribes minutes.

**Key Qualifications**:

- Considerable office administration experience at a senior level within a team environment.
- Considerable experience with administrative systems, relating to data management, budget and accounting principles and techniques.
- Extensive experience with a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, MS Access and PowerPoint) and Outlook.
- Experience using a financial system, such as the SAP financial system.
- Considerable experience in developing and implementing administrative work procedures and systems.

**You must also have**:

- Excellent organizational and time management skills, with the ability to perform in a high volume, high stress environment.
- Ability to communicate effectively both verbally and in writing with politicians, the public, and all levels of staff.
- Ability to identify and analyze problems or inefficiencies and develop effective solutions.
- Ability to meet deadlines and deal with conflicting priorities and work demands.
- Ability to deal with confidential materials and matters.
- An understanding of issues of housing and homelessness, as well as the services provided by the Housing Secretariat.
- Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
- Good knowledge and understanding of City’s By-Laws, policies and procedures with respect to purchasing, accounting, accounts payable, accounts receivable and financial reporting.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Internal** Job Posting Portal.

**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that re

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