Support Assistant A

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 44485

**Job Category**:Administrative

**Division & Section**:Toronto Court Services, Customer Service

**Work Location**:Various, See Below

**Job Type & Duration**:Full-Time, 3 Permanent Vacancies

**Hourly Rate**:$37.11 - $40.65

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: L79 Full-time

**Number of Positions Open**: 4

**Posting Period**: 11-Apr-2024 to 25-Apr-2024

**Location Information**:
**Location**:Business Unit**:
1530 Markham Road, Toronto ON M1B 3G4 Customer Service

2700 Eglinton Avenue West, York ON M6M 1V1 Customer Service

60 Queen Street West, Toronto ON M5H 2M4 Customer Service

**Major Responsibilities**:
- Performs specialized administrative tasks, including preparing, investigating, researching, reviewing, reconciling, controlling and coordinating various documentation and processes in court administration.- Analyzes varied problems assocaited with court and tribunal administrative processing.- Ensures cashier reports, interpreter/witness reports, interpreter invoices, court dockets and floats are balanced and cash secured.- Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation.- Ensures service delivery of the unit and monitors/controls unit work standards.- Reviews processes/work for accuracy, prior to authorizing.- Identifies and recommends modifications and oversees implementation of changes.- Assists with operational programs and related functions.-
- Ensures accuracy, completeness and conformity with regulations, statutes, policies and procedures.- Interprets and applies regulations and practices.- Prepares calculations and analysis of data.- Complies data for forecasting/budgeting and reports.- Reconciles deposits/issues accounts for invoices, logs, cash and statements.- Provides work direction, coordination, training and guidance to assigned staff.- Ensures that an appropriate level of competence and service is being met by front line staff.- Operates computers utilizing and manipulating a variety of software packages.- Prepares and/or presents presentation materials.- Provides information and guidance to staff, councillors, the public, agencies, local boards, other levels of government, etc. orally or in writing.- Attends meetings and hearings and acts as the division and/or unit representative.- Signs documents as a representative of the corporation.-
- Coordinates meetings, events and schedules.- Takes/transcribes minutes.- Liaises with and exchanges information with all levels of staff, judicairy, local board members, legal and the public.- Applies applicable policies, procedures, interdepartmental processes, relevant regulations and other criteria.- Responds to detailed enquiries and complaints and takes appropriate and immediate action in situations escalating to ensure resolution and to preserve security and integrity.- Identifies and prepares detailed notations, regarding complaints and potential conflict of interest situations.

**Key Qualifications**:
- Experinece providing work direction, training, guidance, and support to clerical staff.-
- Experience using computerized court management systems (i.e., ICON, PTMS, IBMS, Ad Hoc, or similar) and other computer systems (i.e., Microsoft Office Suite: Word, Excel, PowerPoint, Access, etc.)**You must also have**:
- Ability to identify and analyze problems and inefficiencies and to develop effective solutions.-
- Advanced knowledge of relevant policies, procedures regulations and legislation pertaining to court, business and tribunal administration (i.e., Provinicial Offences Act, Courts of Justice Act, Highway Traffic Act, Planning Act, Statutory Powers Procedure Act, Muncipal bylaws etc.) with a good knowledge of legal and technical terms.- Excellent communication both oral and written, interpersonal and presentation skills to liaise with all levels of staff including judiciary, legal, members of local boards, the public and other external contacts.- Good Organizational skills, and the ability to prioritize assignments in a high volume, team environment and complete assigned duties within timelines.- Proof reading skills and the ability to perform detailed computation and calculations.- Knowledge of legislation in the area of Occupational Health and Safety.- Understanding of court and tribunal support functions.- Ability to type at a fair rate of speed (i.e., 40 WPM)- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplcae.

**NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

**Accommodation

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