Clinic Assistant

4 days ago


Thunder Bay, Canada Oak Medical Arts Full time

**Oak Medical Arts**

Oak Medical Arts is an innovative health clinic model that integrates various health professions including: medical, pharmacy, chiropractic, massage therapy, footcare, mental health, and harm reduction. Operated and owned by local health professionals, the clinics are positioned to provide tailored patient care to the communities they serve.

**Plain Language Summary**

Oak Medical Arts is looking for an energetic and passionate Clinic and Pharmacy Assistant to provide support of daily pharmacy and clinic operations and dispensing, and to support our locations.

As a growing, innovative healthcare company, we are in the “business” of providing exceptional care to patients. Oak has built an incredible team of pharmacists, chiropractors, social workers, nurses and in growth and development, we need strong management and leadership to drive each site to excel. We have incredible teams of providers and clinic staff, and are looking to continue to grow as a locally owned business in Thunder Bay, and continue to offer more to our community.

**Key Requirements**:

- Professional
- Great customer service, always going above and beyond for each patient/client
- Strong attention to detail
- Demonstrates a high level of reliability and punctuality
- Great time management skills
- Flexibility and adaptability
- Excellent communicator
- A team player who will do whatever is asked and whatever it takes to support our team in providing excellent patient care
- Enjoys working in a dynamic workplace
- Fast learner

**Clinic Assistant Responsibilities**

Customer Service
- Provide prompt and professional customer service
- Greet patients
- Educate and inform patients about Oak and our services
- Build relationships with patients
- Warm and welcoming invitation for every patient into our clinics and pharmacy
- Maintain focus and priority of offering exceptional customer service

Booking Appointments
- Booking appointments in EMR system
- Booking clients as per provider request and preference
- Navigating EMR site and provider schedules
- Changing or cancelling appointments
- Creating accurate and relevant appointment notes
- Understanding general principles of booking appointments
- Understand provider preferences around booking appointments
- Explain all divisions and services to patient
- Book repeating appointments
- Using the waitlist
- Demonstrates confidence in booking appointments, answering questions, etc.

Documentation
- Scanning / input of provider information into EMR system (ex. Lab results)
- Add files to chart
- How to send, receive and process faxes in SR fax
- Notifying provider where appropriate on results
- Create tasks in JaneApp
- Print or export notes from EMR
- Ensure new patients complete intake forms and consent forms prior to treatments
- Having forms ready and available for provider completion
- Completion of basic information as per appropriate and as per provider request

Payments
- Cash / Debit / visa payments
- NIHB billing for social work
- Recording of ministry billing codes as appropriate
- Refund payment
- Process payments for appointments
- Pre-payments on JaneApp
- Process payments for products
- Add adjustments to appointments

Education and Promotion
- Familiarity with all Oak clinical and pharmacy services / programs
- Eligibility / Coverage / Costs
- Appointment durations
- Ability to properly pitch and educate patients about services and programs

Clinic Support
- Preparation for appointments (ex. Walk-in, chiro)
- Urine dips
- Basic medical supplies prep as needed (ex. Flu shot items)
- Screening clients for visits (ex. No narcotics in walk-in)

Site Optics
- Room prep / cleaning
- Clinic cleaning, disinfecting
- Basic janitorial duties
- Maintaining site optics, cleanliness and organization

**Pharmacy Assistant Responsibilities**

Pharmacy Operations
- All Kroll functions
- Receiving phone calls
- Refill requests
- New prescription faxes, etc.
- Keeping accurate profiles
- Adding notes as needed
- Cleaning and tidying duties
- Organizing space and workflow
- Managing supplies

Prescriptions
- Entering prescriptions
- Counting and preparing prescriptions
- Completing refill requests
- Methadone and suboxone scripts
- Creating accurate and complete blister packages
- Billing blister packs
- Running batches
- Third party billing
- All required documentation i.e. ministry billing codes, nutrition forms
- NIHB and other third party billing
- Troubleshooting billing
- Consent forms

Customer service
- Friendly, fast, efficient and exceptional care
- Answering phones
- All till functions
- Coordinating and setting up deliveries
- Answering questions
- Coordinating care between our locations if needed
- Booking clinical services appointments or other appointments as applicable

Inventory Management
- Managing drug orders
- Narc counts
- Inventory counts
- Return to stock
- Managing minimum and maximum in Kroll drug cards
- McKesson (sending and receiving orders,



  • Thunder Bay, Canada Fort W Medical Clinic Full time

    **Job Overview**: **Key Responsibilities**: - Greet and check-in patients in a courteous and professional manner - Schedule and manage patient appointments - Maintain patient records and ensure confidentiality - Process payments and handle billing inquiries - Assist with administrative tasks as needed - Provide information about clinic services - Coordinate...


  • Thunder Bay, Canada Crossroads Veterinary Clinic Full time

    **Crossroads Veterinary Clinic** is seeking a friendly, team orientated and passionate Veterinary Assistant to join our growing practice in Thunder Bay. Crossroads is a team centered multi-veterinarian hospital engaged in offering patient centered service in Northwestern Ontario. We care for every pet as if it were our own. Our veterinary professionals are...


  • Thunder Bay, Canada Crossroads Veterinary Clinic Full time

    **Crossroads Veterinary Clinic** is seeking a friendly, team orientated and passionate Veterinary Assistant / Receptionist to join our growing practice in Thunder Bay. Crossroads is a team centered multi-veterinarian hospital engaged in offering patient centered service in Northwestern Ontario. We care for every pet as if it were our own. Our veterinary...

  • Dental Assistant

    1 week ago


    Thunder Bay, Canada Birch Point Dental Clinic Full time

    **About us** Birch Point Dental Clinic **About us** Birch Point Dental Clinic **About us** Birch Point Dental Clinic is the newest start up clinic in Thunder Bay, ON. We are a paperless office and we make patient comfort our priority. Compensation based on experience **Birch Point Dental Clinic provided the following inclusive hiring information**: We...


  • Thunder Bay, Canada Gleeson Clinic Full time

    Gleeson Clinic has an immediate opening for an upbeat team player who is friendly, respectful, resourceful and dependable to join our multi-disciplinary Health Clinic. This is a permanent part-time position which requires working an average of 15-20 hours a week, 3-5 days a week. Currently looking to fill the following shifts, Mondays 12pm -close of...


  • Thunder Bay, Canada Independent First Nations Alliance Full time

    **Job Title**: Assistant Clinical Manager **Department**: Health Services **Reporting to**: IFNA Clinical Manager **Position Overview**: The Assistant Program Manager of the Pediatric Care Team will provide oversight of day-to-day operations of the team. The Assistant Program Manager will be responsible for the programming of the interdisciplinary team at...


  • Thunder Bay, Canada Birch Point Dental Clinic Full time

    What does that position entail?: Working in a fast paced environment. Sterilization will be your main focus. Setting and up and taking down rooms. Cross training for reception duties and assisting as well. Experience and asset, but not required. About us Birch Point Dental Clinic is the newest start up clinic in Thunder Bay, ON. We are a paperless...

  • Veterinarian Assistant

    7 months ago


    Thunder Bay, Canada Highview Animal Clinic Full time

    Education: No degree, certificate or diploma - Experience: Experience an asset **Work setting**: - Veterinary clinic - Animal hospital **Tasks**: - Handle, restrain and care for animals undergoing treatment and surgery - Assist veterinarian before, during and after surgery - Administer treatments as prescribed by veterinarian **Area of specialization**: -...


  • Thunder Bay, Canada VitalAire Canada Inc Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...


  • Thunder Bay, Canada Air Liquide Full time

    At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...

  • Clinic Receptionist

    3 months ago


    Thunder Bay, Canada Oak Medical Arts Full time

    **Oak Medical Arts** Oak Medical Arts is a locally-owned network of six clinic and pharmacy locations in Thunder Bay. Our team-based model integrates many health professions including walk-in clinic services, pharmacy, chiropractic care, massage therapy, physiotherapy, foot care, harm reduction, kinesiology, mental health counselling, and much more. Our...

  • Clinic Receptionist

    1 hour ago


    Thunder Bay, Canada Oak Medical Arts Full time

    **Oak Medical Arts** Oak Medical Arts is a locally-owned network of six clinic and pharmacy locations in Thunder Bay. Our team-based model integrates many health professions including walk-in clinic services, pharmacy, chiropractic care, massage therapy, physiotherapy, foot care, harm reduction, kinesiology, mental health counselling, and much more. Our...


  • Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time

    **Ref# 24COP188** **1 ‑ Casual ‑ Clinic Assistant** **Maternity Centre** Reporting to the Manager ‑ NICU and Maternity Centre, the Clinic Assistant is responsible for providing assistance to obstetricians and family physicians during prenatal clinics at the Maternity Centre. Additional responsibilities will include general assistance to the...


  • Thunder Bay, Canada Oak Medical Arts Full time

    **Oak Medical Arts** Oak Medical Arts is a locally-owned network of six clinic and pharmacy locations in Thunder Bay. Our team-based model integrates many health professions including: walk-in clinic services, pharmacy, chiropractic care, massage therapy, physiotherapy, foot care, harm reduction, kinesiology, mental health counselling and much more. Our...


  • Thunder Bay, Canada 123Dentist Full time

    Join the team at **ABA Dental Clinic**. We are looking for a passionate, hard-working **Certified Dental** **Assistant** on a **full-time basis** to support the Dentist and increase the efficiency and quality of care that our patients receive. **_ We are willing to train a Chairside Dental Assistant!_** **WHAT WE ARE OFFERING**: - ** Full-time offer**: -...


  • Thunder Bay, Canada Crossroads Veterinary Clinic Full time

    **Crossroads Veterinary Clinic** is seeking a friendly, team orientated and passionate Veterinary Receptionist to join our growing practice in Thunder Bay. Crossroads is a team centered multi-veterinarian hospital engaged in offering patient centered service in Northwestern Ontario. We care for every pet as if it were our own. Our veterinary professionals...


  • Thunder Bay, Ontario, Canada Highview Animal Clinic Full time

    Job Title: ReceptionistLocation: Highview Animal ClinicJob Type: Full-timeAbout the Role:We are seeking a skilled and friendly receptionist to join our team at Highview Animal Clinic. As a key member of our front desk, you will be responsible for providing exceptional customer service, managing client communications, and supporting the overall smooth...


  • Thunder Bay, Canada A Lewtas Denture Clinic Full time

    Looking to hire a full time receptionist at the A. Lewtas Denture Clinic. - Must be a self starter - Organized - Able to multi-task - Full time availability (Mon-Thurs, 9AM-5PM & Friday 9AM-2PM) **Benefits**: - On-site parking Flexible Language Requirement: - French not required Schedule: - Day shift - Monday to Friday Work Location: In person


  • Thunder Bay, Canada Cornerstone Clinic Full time

    **Job Title: Front Desk Administrator - Chiropractic/Healthcare Office** **Location**: 539 Memorial Dr Thunder Bay, ON **Job Type**: Full-time / Part-time **Are you an organized, friendly, and detail-oriented professional looking to be a key player in a dynamic healthcare team? Join our growing healthcare practice as a Front Desk Administrator!** **About...


  • Thunder Bay, Canada Ka-Na-Chi-Hih Treatment Centre Full time

    **ABOUT US**: Ka-Na-Chi-Hih operates three healing lodges across northern Ontario, in Thunder Bay, Timmins, and Sioux Lookout. We offer culturally grounded, trauma-informed programs with an Indigenous-focused lens for Indigenous people with substance mis-use and/or mental health challenges. We are driven by holistic wraparound wellness - embracing cultural...