Managed Services Analyst

3 weeks ago

St Albert, Canada Alberta Gaming, Liquor and Cannabis Full time

**Managed Services Analyst**

**ABOUT AGLC**
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

**ABOUT INFORMATION TECHNOLOGIES**

IT proudly provides the computer systems, security, IT services and governance that support AGLC’s businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

**ABOUT THE POSITION**

**Managed Services Analyst**
**Job Req**:1619
**Location**:St. Albert Office
**Division/Branch**:Information Technology / IT Operations
**Classification**:Under Review
**Status**:Excluded
**Employment Status**:Permanent Full Time
**Salary**:$0.00 - $0.00
**Closing Date: Until Filled**

**JOB SUMMARY**

Reporting to the Managed Services Operations Team Lead, the Managed Services Analyst is a senior technical role in IT requiring deep technical skills and excellent soft skill to fulfill a key function in the modernization and evolution of IT service delivery. This role is not expected to travel in the execution of their duties.

The purpose of this position is to support a broad portfolio of on premises, cloud based, and hybrid IT solutions provided to the business. The Managed Services support model requires a collaborative approach with Corporate Services, IT Security & Risk Management, Business areas, and vendors to ensure each solution in their portfolio has an Application Lifecycle Plan, a Vendor and Contract Management Plan, an IT Security Risk and Compliance Plan, and to carry out the required budgets and financial planning activities. The Managed Services Analyst will be responsible for working with each key area, internal and external, to develop the overall lifecycle management plan/roadmap for each solution and ensure execution. The Managed Services Analyst will work collaboratively with divisional leaders/designates and vendors to develop, document, and mature new capabilities, processes, and procedures. The Managed Services Analyst will provide input into IT, AGLC divisional, and corporate project budgets.
- Think critically and creatively, solve problems, make decisions, and build trust across the organization
- Understand a strategic vision and the ability to assimilate this vision into effective actions for themselves and their team.
- Absorb new ideas and concepts quickly.
- Effectively prioritize and execute tasks in a high-pressure environment.
- Present ideas in business-friendly and user-friendly language.
- Very strong customer service orientation.
- Good analytical and problem-solving abilities, especially in situations where they may have limited information

**SKILLS/ABILITIES**
- A degree (or equivalent) in Computer Science or a related discipline plus four years’ industry experience, or equivalent combination of experience and education.
- Strong technical background in a broad range of technologies
- Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate and facilitate effectively with colleagues and peers.
- Experience with the identification and successful deployment of new IT technologies and processes in a medium to large IT organization
- Experience with solution design and analysis

**NOTE**:

- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- In order to comply with COVID Provincial Restrictions and to keep our employees, their families, and the public safe and healthy, AGLC requires all employees to be vaccinated or request an accommodation because they are unable to be vaccinated based on a protected ground.

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