Key Account Manager
7 months ago
At Dura-Line, an Orbia business, we create solutions that better connect people and information across the globe. We are the leading manufacturer and distributor of telecommunications conduit, cable-in-conduit and other high-density polyethylene (HDPE) and connectivity infrastructure solutions that serve telecommunications, transportation and network electrical markets.
Dura-Line is committed to Advancing the World together Our innovative & globally lead company is seeking a self-driven Key Account Manager that can work remotely in the Western Canada region to support our Sales Director and our clients. If you enjoy working with clients, are resourceful, enjoy staying busy, and multitasking then this job is for you
In this EXCITING role, you will be responsible for maintaining productive customer relationships by coordinating all support aspects of services rendered such as pricing, problem solving, technical inquiries and reporting. The KAM will be expected to keep abreast of new developments in the industry to ensure the company and the customers are aligned to new technical and commercial developments.
Your contribution is crucial and we will invest in your abilities as you will work to grow a mix of existing accounts as well as to develop new accounts and opportunities through building and sustaining positive relationships founded on trust with internal and external customers, and ensures customer satisfaction and loyalty. As a Key Account Manager, you will develop pricing and account strategies to maintain and grow revenue and profitability for Dura-Line.
Communication and teamwork are vital to this role You will need to interact and c ommunicate effectively with customers, team members and internal resources to resolve matters in a timely and satisfactory manner. Provides status reports and performance reports to measure customer progress. As well, maintain complete understanding of the customer organization, needs and expectations while updating multi-year customers contracts, whenever possible and proactively identifies problems and swiftly implements the appropriate solution.
What else are we looking for?
At least 3+ years of account/program management experience, ideally in the datacom and telecommunications markets.
Bachelor's Degree or equivalent experience.
Proven experience leading strategic accounts initiatives - Strategy development, strategic planning, and strategy execution.
Domestic travel up to 40%.
Experience in managing B2B customers and understanding their unique needs.
Must work well in a team-oriented environment, while also being able to work independently, prioritize workload, and handle multiple tasks simultaneously.
Excellent verbal and written communication and presentation skills.
Teamwork Is Key We truly believe that no one person is an island nor a lone wolf. We are looking for someone to help foster a team-oriented, dynamic environment and be able to recommend and implement process improvements, while also being able to work independently, prioritize workload, and handle multiple tasks simultaneously. We are a highly collaborative team that will support and inspire you to be and do your best. We will rely on your industry, technical experience and a bility to prioritize, meet deadlines and excel in a fast paced and dynamic work environment.
Why work at Dura-Line?
We offer a company pension plan (RPP) with a 4% company match in addition (plus a 1% automatic contribution) for up to a total of 5% employer contribution of your base pay. Employer paid benefits for yourself and your dependents at the date of hire (Medical, Dental, Vision, Paramedical) and include Long-Term Disability, & Life Insurance.
We also offer tuition reimbursement, company holidays, vacation, paid sick days, career development opportunities, and many other benefits in a collaborative culture that focuses on innovation & teamwork.
We thank you for your interest & look forward to hearing from you
DLIND123
CAIND123
As a TL 9000 and ISO 9001 rated manufacturer, Dura-Line takes pride in our state-of-the-art quality products and is recognized as a key partner with all of the major telecommunications companies worldwide.
Orbia Dura-Line has 1,700 employees and 17 manufacturing facilities across the U.S., Canada, India, Oman and Europe, serving over 50 countries through a global sales and distribution network.
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