Community Health Programs Manager

7 months ago

Hamilton, Canada Hamilton Urban Core Community Health Centre Full time

**HAMILTON URBAN CORE COMMUNITY HEALTH CENTRE**
**Strong Core, Healthier Lives**

**Community Health Programs Manager**
Full Time Position

Hiring Range $66,382.40 - $76,083.78

Hamilton Urban Core is a thriving inner city health centre and a leader in the provision of high-quality primary health services and health promotion programs. Our comprehensive health services are delivered through a dynamic team of multidisciplinary, inter-professional health providers. As an inner-city health centre our client populations include individuals and families with chronic and complex health and social conditions, many of which are living in poverty.

We are seeking a Community Health Programs Manager to join our team. The Community Health
Programs Manager manages the day-to-day functions of community health service delivery for the
Centre. The Manager works closely with other Program Managers with a focus on coordinating services to ensure efficient, effective and integrated client-centered approaches that meet client needs.
The Manager provides direct supervision for Community Health Programs staff.

**Key Responsibilities**:

- Manage health human resources, foster inter-professional team approaches and optimize the skills and knowledge of providers to ensure quality service and connection to the most appropriate provider
- Ensure continuous quality improvements and adherence to best practices or leading practices related to primary health care services and health promoting programs particularly in relationship to the Centre’s priority populations
- Participate in operational planning process and management of the Centre’s resources particularly related to community health care services and programs
- Work in tandem internally across teams and externally across agencies and service providers to develop or enhance service collaborations and partnerships to connect people with primary health care services and to expand the range of service for clients
- Provide leadership and support for staff to ensure the effective use of EMR and other health technologies
- Develop, adapt, implement, and document mechanisms to ensure effective service delivery and professional practice including policies and procedures for day-to-day service and program functions
- Oversee scheduling processes, ensuring the effective use of staff and facility resources
- Coordinate chart audits and other quality assurance activities
- Monitor workload and performance indicators, particularly those identified in accountability agreements with funders
- Support, coach, and supervise community health programs staff, including the development and monitoring of goals and individual work plan
- Complete regular performance appraisals for all direct reports
- Support the Executive Director in developing and monitoring operating budgets and ensuring expenditures remain within budget
- Review and approve expenditures within assigned budgets
- Participate in policy development and review activities
- Participate in Centre-wide risk management initiatives
- Participate in accreditation processes and provide leadership in areas related to the community health programs
- Collaborate with the leadership to ensure achievement of the Centre’s performance and quality improvement targets and operational priorities. Actively support the Centre’s core competencies and the culture of equity consistent with the Centre’s mission and vision
- Work during both core and extended hours (evenings/weekends as required) to accommodate the needs of the Centre’s clients

**Qualifications**:

- Relevant undergraduate degree in health care and leadership. Master’s degree or additional relevant graduate training is preferred
- Thorough knowledge of and proficiency in program planning, implementation, monitoring, and evaluation
- Three to five years of management experience in a community-based, human or health services organization
- Broad knowledge in the areas of community-based primary healthcare, the social determinants of health and health promotion
- Commitment to ongoing professional development and lifelong learning
- Knowledge of clinical practices and related policies and procedures
- Demonstrated leadership abilities within an interdisciplinary, culturally diverse staff team
- Excellent communication, interpersonal, analytical, and organization skills
- Demonstrated skills in negotiation, conflict resolution, decision-making, and problem solving
- Experience leading an interprofessional team or multidisciplinary team
- Commitment to the anti-racism, anti-oppression, anti-discrimination and equity frameworks and harm reduction principles at Hamilton Urban Core
- Understanding of the social determinants of health needs of people in the inner city
- Ability to collect and analyze data, and write reports including familiarity with computer software programs
- Experience planning and coordinating complex activities, organizing multiple tasks and prioritizing work

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