Vice President of Client Services

3 months ago

Waterloo, Canada KidsAbility Full time

**Vice President of Client Services**

Fulltime, Permanent
- Closing Date: October 31, 2024_

**About KidsAbility**:
Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and behavioural goals each year. Providing early and exceptional family-centred services in the Waterloo and Guelph-Wellington regions. We believe that by living our values, our impact can be profound, and together, we can build brighter futures. We’re looking for the right people to join our team; supporting children, youth, and families to realize their potential, while realizing your own. At KidsAbility, we offer:

- Ongoing training and development opportunities, empowering you to enhance your skills
- A supportive, collaborative, and inclusive work environment dedicated to family-centred care
- Organizational commitment to innovation and research; continually evolving our approaches so we may serve with purpose and value
- Initiatives to support your well-being including social events, opportunities to give back to your community and access to Employee and Family Assistance Program
- Comprehensive benefits and optional group RRSP program, short
- and long-term disability income protection benefits, and generous vacation package and paid personal leave days.

**About the Opportunity**:
The Vice President of Client Services (VP Client Services) is responsible for the delivery of quality, timely, accessible and integrated client services aligned with the organization’s strategic plan commitments and objectives. The incumbent will oversee the development and implementation of program business plans and budgets while providing support to client services teams to achieve organizational goals. In addition, the VP Client Services will foster, develop, and support relationships with community partners and funders, will demonstrate accountability to funding agreements, support continuous quality improvement, provide leadership in matters of client safety and risk management, and provide oversight to client services leaders and team members. The VP Client Services will report to the CEO and be based in Waterloo, with the ability to travel to all sites in Kitchener, Cambridge, Guelph, and Fergus.

The specific areas of responsibility include, but are not limited to:

- Provides leadership and overall accountability for the clinical operations and integrated direction of client services while establishing a clear sense of service priorities and the necessary resources to fulfill those priorities, in alignment with the strategic plan.
- Oversees the recruitment, orientation, performance management, professional development, and engagement of client services team members, identifying and developing talent within the organization to support retention and succession planning.
- Identifies relevant emerging local, regional, and provincial opportunities that align with the strategic plan, and collaborates with leadership to take action on these opportunities.
- Leads and participates in working committees internally and with community partners to establish and utilize a network of partners to provide ongoing guidance for client services.
- Demonstrates leadership by fostering accountability and continuous quality improvement through ongoing evaluation of best practice under the provision of client services and ensures those practices are compliant with all applicable regulations and legislation.
- Champions the translation of research into practice in collaboration with KidsAbility’s Rocket Innovation and Research program.
- Overall responsibility for program development, the delivery of timely and accessible client services and an advocate for increased funding to better meet community and client needs while employing the principles of client and family centred care.
- Oversees and reports, both internally and externally, on program performance and risk management strategies including the identification and monitoring of client services quality and safety indicators to support the organization’s risk management framework.

**More About You**:
To qualify, applicants must have a level of education, training and experience achieved at a master’s level in Health, Social Sciences or a related clinical discipline, in addition to a minimum of seven (7) years experience in leadership and operational management of clinical staff, as well as:

- Demonstrated political acumen, and experience supporting a committee of the board
- Commitment to interdisciplinary client centred care within a program management structure
- Clinical or management experience in pediatric healthcare and/or rehabilitation setting and extensive knowledge of the social service and community support organizations in service delivery areas
- Ability to work collaboratively in a changing environment, demo

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