Bilingual Collections Clerk

2 weeks ago

Hamilton, Canada Gowling WLG Full time

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

**PROFILE**

Reporting to the Collections Supervisor, our Collections Clerk will work in a team environment performing collections functions on behalf of the Firm.

**RESPONSIBILITIES**
- Work with the professional or client, review the status of delinquent accounts and oversee the process of collection of outstanding accounts;
- Collections of external client accounts maximizing cash flow through effective collection techniques on aging A/R;
- Research disputed delinquent account balances and correct any errors, at all times maintaining strong communication with the accounting team, professionals, and clients as required;
- Other duties as assigned.

**QUALIFICATIONS**
- Bilingual with proficiency in both verbal and written communication in French and English;
- Experience in credit and collections is preferred;
- High school diploma with post-secondary courses in accounting is preferred;
- Knowledge of accounting/collections software and banking procedures is preferred;
- Demonstrated ability to work with clients and troubleshoot accounting issues;
- Strong knowledge of Microsoft Office Suite;
- Experience working in a firm environment or within civil enforcement is preferred;
- Review and taxation experience is an asset;
- Ability to adapt to fit a changing work cycle with excellent attention to detail and a strong commitment to providing support during the year end cycle;
- Strong interpersonal, communication, and teamwork skills.

Gowling WLG employees benefit from a hybrid work environment.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

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