Front Desk Staff

6 months ago


Richmond, Canada Alba Inc Full time

**Job Overview**:
We are seeking part-time and full-time Front Desk Staff to join our team. As the first point of contact for our office, Front desk staff are expected to be knowledgeable in all aspects of our business and be able to educate customers on any questions they may have. Working a front desk position covers many aspects of the business including check-in, cleaning and sales.

**Responsibilities**:

- Be the first point of contact for all clients, ensuring they receive a warm welcome and excellent customer service.
- Drive sales initiatives and meet targets by promoting classes and memberships.
- Efficiently manage check-ins, answer phones, and maintain a pristine front house area. - Undertake daily cleaning tasks to uphold our high standard of cleanliness.
- Assist in turning over the heavy bag studio swiftly, particularly during busy times.
- Represent our brand at community events, enhancing our brand presence.
- Perform various administrative duties as assigned.
- Ensure smooth operations by coordinating effectively with the entire team.

**Qualifications**
- Previous sales experience, preferably in the retail or food and beverage industry.
- Proven ability to meet and exceed sales targets.
- Exceptional verbal and written communication skills.
- Minimum 2 years of customer service experience; experience in the group fitness industry is a plus.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Detail-oriented, process-driven, and able to follow instructions precisely.
- Comfortable with making cold calls and engaging with potential clients.
- Flexibility to work a non-traditional schedule, including evenings and weekends.

**Benefits**
- Competitive pay with opportunities for growth and advancement.
- Flexible work hours to accommodate a balanced lifestyle.

**Job Types**: Full-time, Part-time

**Salary**: $16.75-$19.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person


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