Bilingual Customer Solution Specialist

2 weeks ago


Montréal, Canada Rogers Communications Full time

This is a **Remote **role which means you get to work from home

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:
Customer Solutions Specialist - Loyalty Operations

At Rogers, our customers are our top priority, and the team members who work with our customers each day are our biggest asset. We provide world class service by connecting to our customers, understanding their needs and offering value-based solutions.

Are you someone who cares about people? Do you get excited about the latest products and services in the market? Do you like to problem solve and come up with winning solutions? Do you enjoy building new skills and taking on new challenges? If so, you’d be a great fit for our Loyalty team

You get to:

- Connect with our customers to identify the products and services that will best meet their needs and to build long-term meaningful relationships
- Leverage your professional network and resources to provide value based solutions in response to customer questions and concerns
- Act as an advocate and provide feedback on offers, programs, and processes on behalf of your customers and colleagues
- Contribute to key business metrics including OTE (Own The Experience) and revenue
- Participate in a robust learning program designed to build your communication skills, product knowledge, and ability to provide an enhanced customer experience
- Be part of a highly engaged team of solutions specialists supporting Canadians coast to coast

You should have:

- An awareness of the market and consumer trends, including the latest wireless and residential products and services provided by Rogers and our competitors
- A track record of owning problems end to end, to come to a productive resolution
- An ability to build rapport, listen actively and effectively, and communicate clearly and concisely
- A history of demonstrating positive business results and building collaborative relationships
- A genuine passion for providing a world class customer experience
- A flexible schedule and experience navigating computer systems and tools
- Bilingual required: a good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces
- Reside within 250km of Montreal HQ to be eligible

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 266881

Posting Notes: Customer Experience



  • Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...


  • Montréal, Canada Pages Jaunes Solutions Numériques et Médias Limitée Full time

    Colleagues you’ll love. A dynamic and collaborative workplace where you can contribute to our story. Comprehensive benefits from day one. This is the Yellow Pages Life and what working at Yellow Pages is all about. **What is a Retention Specialist at Yellow Pages?** Want to contribute to the development and prosperity of local small and medium-sized...


  • Montréal, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...


  • Montréal, Canada Canada Life Assurance Company Full time

    Bilingual Customer Service Specialist (French and English) **Description: - Permanent Full Time- We are looking for a **Customer Service Specialist**. Reporting to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered...


  • Montréal, Canada Pharmaprix Full time

    Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. Location: 400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and...


  • Montréal, Canada Alio Health Full time

    **Job Title: Reimbursement Specialist** **Date: August, 23, 2023** **Location: Ottawa, ON** **Remote: Yes** **Business Unit: Health** **Department: Pharma Patient Support** The Reimbursement Support Specialist (RSS) works directly with patients to secure private or public insurance reimbursement for identified company brands. The RSS represents...


  • Montréal, Canada MOBIA Technology Innovations Full time

    Bilingual Logistics Specialist Montreal, Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across...


  • Montréal, Canada MOBIA Technology Innovations Full time

    Bilingual Logistics Specialist Montreal, Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across...


  • Montréal, Canada YouSet Full time

    **Bilingual Customer Service Specialist (French/English)** Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company? **Why us?** YouSet is revolutionizing the insurance industry by combining technology, data and human expertise. We're on a mission to build the most efficient and most loved...


  • Montréal, QC, Canada Randstad Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown Montreal office for one day. We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...


  • Montréal, Canada Canada Data Communications Management Corp. Full time

    **Position: Client Services Specialist** **T**ype: Full Time Permanent** **Location: Montreal** DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...


  • Montréal, Canada ADP Full time

    **ADP is hiring a Bilingual Payroll Specialist** *** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...


  • Montréal, Canada ADP Full time

    **ADP is hiring a Bilingual Payroll Specialist** - _Are you looking to grow your career _in a stable, dynamic environment with plenty of opportunities to progress?_ - _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_ - _Are you looking to be yourself _in a culture that values equity, inclusion, and...


  • Montréal, Canada EF Education First Full time

    **Bilingual Traveller Support Specialist (French/English)** **EF Division**:EF Educational Tours Canada **Experience Level**: Entry-Level **Office Location**: Montreal, QC or Toronto, ON **Work Location**:Montreal, QC or Toronto, ON (_this is not a remote role, but we do support a hybrid work environment that allows 2 days WFH per week)_ When you work in...


  • Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...


  • Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...


  • Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...


  • Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...


  • Montréal, Canada Optima Communications International Inc. Full time

    **Guaranteed base of $23.85 per hour based on Bilingual Certification**: - Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra...


  • Montréal, Canada Nordia Full time

    **Bilingual Communication Support Specialist** Every day, thousands of Nordia representatives provide solutions and build trust with our professional partners' customers across Canada. Do you have customer service experience and would like to play a meaningful role in helping those most in need? We have the right position for you on our Montreal team. As a...