Customer Experience Associate
2 weeks ago
Fabutan Hush Lash Studios, is Canada's fastest-growing beauty brand, and we’re expanding our team If you are passionate about the beauty industry and eager to excel. As a Part-Time Customer Service and Front Desk Staff member, you will be the first point of contact for our clients, responsible for delivering outstanding customer service, managing front desk, and supporting the overall smooth operation of the studio. Your role will be crucial in creating a welcoming & Relaxing atmosphere and ensuring a positive experience for our clients.
**Duties**
- Manage appointment scheduling and bookings, including phone calls and inquiries.
- Educate our clients on our services, promotions, and products.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a clean, organized, and professional studio.
- Address and resolve client concerns or issues in a prompt and professional manner.
- Support the team in maintaining high standards of customer service and studio presentation.
**Skills**
- Reliable, personable, professional attitude, with a commitment to providing exceptional customer experience.
- Excellent Customer service skills, previous customer service is an asset
- Selling & upselling is an asset.
- Strong phone etiquette and communication skills
- Ability to use a computer and navigate different platforms
- Ability to handle multiple tasks efficiently and work in a fast-paced environment, under pressure
- Flexibility to work various shifts, including evenings and weekends.
**What We Offer**:
- Commission on top of hourly wage
- Employee discounts on services and products.
- A positive and supportive work environment.
- Opportunities for growth and professional development.
- Training provided to help you succeed in your role.
**Job Type**: Part-time
Pay: $15.00 per hour
Expected hours: 5 - 20 per week
Additional pay:
- Commission pay
**Benefits**:
- Store discount
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person - various locations
**Job Type**: Part-time
Pay: $15.00 per hour
Expected hours: 5 - 20 per week
Additional pay:
- Commission pay
**Benefits**:
- Store discount
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
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