Customer Experience Associate

2 weeks ago


Calgary, Alberta, Canada Michael Hill Full time
About Michael Hill

As a market leading, premium jewellery brand, we have been the people behind the moments that matter for over 40 years. Our heritage spans three countries and we take pride in being committed to sustainability and social responsibility.

Job Overview

We are currently seeking an experienced Customer Experience Associate to join our South Centre store team on a part-time basis. This role is pivotal in delivering exceptional customer service, fostering a fun and supportive culture, and contributing to the success of our store.

Key Responsibilities

Key responsibilities include:

  • Providing individualised customer service, ensuring every customer has a premium experience
  • Fostering a positive team environment, promoting open communication, and embracing diversity
  • Maintaining high presentation standards, creating engaging in-store displays, and ensuring visual merchandising meets company standards
  • Collaborating with colleagues to achieve sales goals, driving business results, and supporting initiatives to increase revenue
About You

We're looking for someone who is comfortable working in a fast-paced environment, enthusiastic about providing exceptional customer service, and passionate about creating memorable experiences. If you're a team player with excellent interpersonal skills, a strong work ethic, and a desire to learn and grow, we'd love to hear from you.

What We Offer

In return for your hard work and dedication, you can expect:

  • A competitive salary range between $45,000-$65,000 per year, depending on experience
  • A well-reputed, heritage brand with endless career progression opportunities
  • Dedicated training and development programs, including our 'Stepping Stones' program, to set you up for success
  • Access to our exclusive 'Michael Hill Rewards' platform, offering discounts and cashback with multiple retailers, weekly recipe inspiration, and wellbeing tips
  • A free Employee Assistance Program, providing support and guidance when needed
  • Reward and recognition programs celebrating your success through awards nights and team events

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