Customer Experience Associate

2 months ago

Calgary, Canada TD Bank Full time

**Work Location**:
Calgary, Alberta, Canada

**Hours**:
15

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
$21.50 - $27.05 CAD

**KEY ACCOUNTABILITIES**

**Department Overview**:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

**In this role, you will**:

- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**:

- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Who We Are**:
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

**Additional Information**:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

**Colleague Development**
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we’re committed to helping you identify opportunities that support your goals.

**Training & Onboardin

  • Customer Experience Associate

    7 months ago

    Calgary, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Calgary** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists,...

  • Customer Experience Associate

    2 months ago

    Calgary, Alberta, Canada TD Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide personalized service to customers, responding to their inquiries and resolving their concerns...

  • Customer Experience Salesfloor Associate

    2 weeks ago

    Calgary, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Experience Salesfloor Associate

    5 days ago

    Calgary, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Sales and Customer Experience Associate

    5 days ago

    Calgary, Alberta, Canada George Richards - Signal Hill Shopping Full time

    We are currently seeking a highly motivated and enthusiastic Part-Time Sales Associate to join our team at Grafton Apparel, located at George Richards - Signal Hill Shopping. As a key member of our sales floor team, you will play a vital role in delivering exceptional customer experiences and achieving sales goals.About UsGrafton Apparel is committed to...

  • Customer Experience Associate

    1 week ago

    Calgary, Canada TD Full time

    Lieu De TravailCalgary, Alberta, CanadaHoraire20Secteur D’activitéServices bancaires personnels et commerciauxDétails De La Rémunération$21.50 - $27.05 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles...

  • Customer Experience Associate

    6 hours ago

    Calgary, Canada Scotiabank Full time

    Requisition ID: 170962 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Part-Time (7.5 hours/week) As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...

  • Guest Experience Centre Consultant

    1 week ago

    Calgary, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Calgary area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Customer Experience Associate

    3 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Customer Experience Associate

    3 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: 21.50 - 27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Customer Experience Associate

    2 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...

  • Customer Experience Associate

    3 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    1 month ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    4 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 30 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    4 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 22.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    4 weeks ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Associate

    2 months ago

    Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Retail Sales Associate

    2 days ago

    Calgary, Alberta, Canada Shoppers Drug Mart Full time

    Job SummaryWe are seeking a highly skilled Retail Sales Associate to join our team at Shoppers Drug Mart. As a customer-focused professional, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our clients.