Customer Review Specialist
2 weeks ago
Are you a team player with a surprisingly positive attitude? The Better Business Bureau wants you
BBB is a not-for-profit organization committed to being the leader in advancing marketplace trust. For more than 100 years, Better Business Bureau has helped consumers find trustworthy businesses.
**Responsibilities**:
- Manage the intake, handling and publishing of BBB Customer Reviews.
- Act as a neutral third party in facilitating BBB Customer Reviews in accordance with BBB policies and practices.
- Answer questions about the process and provide helpful information to businesses and consumers.
- Assist, educate and encourage business leaders to create a marketplace where buyers and sellers can trust each other.
- Represent the BBB and our mission by providing courteous and knowledgeable information in all interactions.
- Actively participate as a member of the team toward the completion of goals and a positive workplace environment.
- Other duties as required.
**Qualifications and Skills**:
- Positive and enthusiastic
- Strong attention to detail and accuracy.
- Excellent customer service, communication and listening skills.
- Ability to remain patient, calm and professional in challenging situations.
- Be able to remain neutral and handle negative escalations.
- High tolerance for stress and competing priorities in a high-volume, fast-paced work environment.
**Application Process**
Submit resume through Indeed or send by fax to 1-519-570-0072.
At BBB, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, creating an environment where every employee has the opportunity to reach their full potential. BBB is committed to providing accommodations; should you require an accommodation and are contacted regarding this position, please advise the interview coordinator of any accommodation measures you may require and we will work with you to meet your needs.
**We thank all applicants, and regret that we are able to contact only those who are invited for an interview.**
**Salary**: $35,000.00-$37,000.00 per year
Schedule:
- Monday to Friday
COVID-19 considerations:
Ability to commute/relocate:
- Kitchener, ON N2H 3W5: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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