Parts Specialist

1 month ago

Kitchener, Canada Strongco Full time

**Province**: Ontario
**Branch**: Kitchener
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

Parts specialists ensure an adequate supply of parts. They monitor inventory, work with vendors to get correct parts, and help customers find necessary materials.

**DUTIES AND RESPONSIBILITIES**
- Prompt and accurate processing of parts orders; the customer asks us for the parts; we deliver the right order in time not to lose our customer and to increase the turnover
- High level of customer service on the Parts counter; keep good relations with our customers to do business with them, to make them come back to us more often and to give a good image of the company
- Physical inventory accuracy and daily cycle counts; updated all the time, it allows us to know quickly what we need for the parts and make the order, report to supervisor
- Answering phone with a high level of service and urgency; we answer the phone in order not to lose the orders of the customers, and to answer their needs
- Prompt ordering from vendors to fulfill customer orders; to help our customers,
- Filling and processing shipping and receiving documents; when sending the parts we always put comments in the system, which parts should be sent to the customer and when, we update the shipping department.
- Timely processing of returns and credits; verification of the parts received, to be sure that we have received everything.
- Proactive customer contact and telemarketing; customers calls for upselling parts they may need
- Seek out opportunities to increase part sales; give advice to make other changes of parts
- Backorder tracking and recovery; advise missing parts have been tracked in the system
- Ensuring a high level of support to the Service Department;
- Timely completion of duties as outlined by the Parts Supervisor

**CORE COMPETENCIES**:
Has experience in a similar role with an aptitude for customer service and sales;
Knowledge of the heavy equipment industry or a related industry is an asset;
Must be proficient with Microsoft computer programs;
Must have the ability to multi-task;
Organize and prioritize work in a fast paced environment;
Knowledge of SAP is an asset.

**EDUCATION/TRAINING**:
Post-secondary diploma and/or relevant work experience.

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