Customer Service Specialist

1 month ago

Kitchener, Canada Grand River Natural Stone Full time

We are growing

We are a busy landscape supply yard and we're looking for customer focused sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn.

The role includes answering phones, showing and promoting products to customers explaining features and benefits of each. Calculating quotes based on customer needs, using POS system and Moneris machines to process sales, keeping the facility clean and tidy.

We offer a competitive compensation package including group benefits and RSP matching. Full time hours, overtime in busy season, day shifts with some Saturdays.

**The Position Background**:Our Customer Service Specialists are an integral part of our front desk team, aligned with who we are and where we are going as a company. We are known as a professionally managed company of innovative thinkers, who support our communities and embrace new technologies to deliver the ultimate customer experience. We embrace a fun and challenging workplace with opportunities for growth, while taking pride in being industry leaders. Our outstanding reputation is built on our Core Values: Teamwork, Pride and Professionalism.

**Customer Service Specialist** **Role**:This position plays an important role in our sales and customer service reputation. Our Customer Service Specialists collaborate well with their Branch team to ensure that customers have a seamlessly professional purchase and service experience. Our Customer Service Specialists take pride in the accuracy of orders, the careful selection of products and clear communication between the customer and the logistics team.

**The Customer Service Specialist** **Responsibilities**:

- Greeting showroom customers in a professional, welcoming and confident manner
- Matching customer needs and pricing to the right product and availability
- Ensure that phone, in-person & online customers are looked after promptly and accurately
- Ensure the showroom and customer-accessed areas are clean and well presented
- Process orders and payments with accuracy, speed and clarity for the logistics team
- Follow through proactively whenever exceptions to the established best practices process occur

**The Results We See From Great Customer Service Specialists**:

- High customer satisfaction, loyal relationships and word of mouth referrals
- An absence of ‘dropped balls’ or miscommunications on order details / delivery / completion
- Exceeding the weekly / monthly sales targets due to ‘upsells’ of product and/or additional orders
- BisTrack/internal processes are followed ensuring access to all details as required by the team
- Fast, efficient and effective order and payment processing at the front counter

**The Qualifications**:

- Excellent communication skills (English).
- Customer service / front counter / POS experience - min 2 years
- Proven trustworthy with cash float and handling / recording customer payments accurately
- Proficiency in Microsoft Office (Word, Excel, online platforms etc)
- Working knowledge of brick and landscape stone products / installation would be an asset
- High School Diploma or Post Secondary Education

**Customer Service Specialists’**

**Required Skills**:

- Fast and accurate at data input / product order-placement details
- Dedicated to accuracy of line-item details
- Excellent Customer Service attitude and ability
- Able to report to work on time, and as scheduled for every shift

**The Customer Service Specialists’** **Personal Traits**:

- Friendly and welcoming in nature
- Collaborative and engaging
- Respectful (to others, of policies, with equipment)
- Confident and fast learner - willing to continually improve

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 10 hour shift

Work Location: In person

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