Lead Cloud Support Specialist

Found in: beBee jobs CA - 2 weeks ago

Kitchener, Ontario, Canada OpenText Full time

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

The OpenText Cloud Technical Success Services Team is currently searching for a Lead Cloud Support Specialist to support OT Cloud solutions deployed within the OpenText Cloud. The successful candidate will be a technically resourceful individual with the ability to provide exceptional customer support in a challenging and rewarding environment.

You will be joining a growing team that provides world-class operational support, including hands-on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met and customer satisfaction is achieved.

WHAT THE ROLE OFFERS

  • Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
  • Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.
  • Operating, managing, and administering production applications such as Content Suite while following documented policies and procedures.
  • Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.
  • Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.
  • Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

WHAT YOU NEED TO SUCCEED

  • Experience: A minimum of 5-7 years of previous experience working within a technical support or consulting environment with enterprise-level multi-tiered applications and supporting technologies.
  • Asset Language Skills: Being multilingual (English/French) will be an asset but not required.
  • Technical Skills: Familiarity with Docker, Kubernetes, and Helm, and a willingness to learn. Experience delivering service within an ITIL-based service delivery model. Windows, UNIX, and application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (e.g., MS SQL Server, PostgreSQL/Postgres, Oracle, MySQL). Programming/scripting skills are helpful (e.g., SQL, , Java, JavaScript, Python). Familiarity with the configuration and management of web/application servers (e.g., IIS, Apache, Tomcat, etc.).
  • Additional Assets: Experience with OpenText products like Content Suite, Exstream, or SuccessFactors. A strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
  • Personal Attributes: Proven experience working in a fluid environment that is ever-growing and changing. A positive attitude, patience, dedication, and commitment.
  • Responsibilities: Managing escalations that funnel up from the frontline team (via advisory channels or ownership). Reviewing the RCA and ensuring technical accuracy. Acting as a dedicated resource for select high-profile customers. Working towards being a Subject Matter Expert for one or more knowledge areas related to the team's day-to-day functions. Assisting the frontline team members during Major Incident Management engagements and ensuring smooth handling. Developing and delivering knowledge to the team, i.e., attending Knowledge Transfer Sessions and documenting information for consumption by the team
  • University/College degree within a related discipline or equivalent work experience
    • On-call rotation required (Saturday - Sunday)

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

  • Lead Technical Support Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Support Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Lead Cloud Database Administrator

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Product Support Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Lead Technical Support Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Nurse Specialized in Wound, Ostomy and Continence

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    Nurse Specialized in Wound, Ostomy and Continence (NSWOC) Position SummaryReporting to the Patient Services Manager, this self-directed position functions as a member of an integrated wound care team, this position serves the entirety of the Waterloo-Wellington geography and is accountable for providing direct clinical care and oversight in collaboration...

  • Integrations Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Pointments Full time

    Pointments is a product that is in it's launch phase which provide appointments, referals, prescriptions for Medical Professionals and Clients. As a Technical Support Specialist you will be responsible for owning the technical configuration of integrations for our clients, and creating API configurations when their software requires it.You're primary...

  • Senior Pension Specialist

    Found in: beBee jobs CA - 1 week ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    OverviewThe Senior Pension Specialist is responsible for the accurate and effective application of pension arrangements for eligible individuals as per the plan design parameters, ensuring clear and concise communications and integrity of the related processes. In collaboration with the Pension Manager, trains other members of the pension team and...

  • Principal Financial Analyst

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Microsoft Pre-Sales Specialist

    Found in: beBee jobs CA - 1 week ago

    Kitchener, Ontario, Canada Quadbridge Full time

    Salary: Poste: Spécialiste prévente Microsoft À propos de nous: Quadbridge est l'un des chefs de file dans l'industrie des solutions technologiques ayant la croissance la plus rapide au Canada.Notre pourquoi. Notre but: Nous existons pour favoriser le succès grâce à la technologie.Ce que nous faisons : Nous fournissons des solutions technologiques...

  • Accounts Payable Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Software Architect

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Avidbots Full time

    Salary: Avidbots Corporation is a pioneering leader in the field of robotics, dedicated to developing cutting-edge autonomous cleaning solutions for commercial and industrial environments. Our mission is to revolutionize the way cleaning and maintenance tasks are performed by introducing innovative, efficient, and sustainable robotic technologies. Avidbots...

  • Resiliency Manager

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Definity Careers Full time

    The Resiliency Manager plays a critical role leading the enterprise technology disaster recovery program at Definity. Working across multiple stakeholders this role will develop an integrated Disaster Recovery program and required processes, ongoing testing and continuous improvement of the processes, and ensure that data and services are being built in a...

  • Project Manager

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Organizational Design Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Definity Careers Full time

    Reporting to the HR Business Partner, the Organizational Design Specialist supports large scale transformational programs, developing organizational design strategies, principles and rules for the creation of new structures, jobs, career streams as well as changes to current organizational structures.This role is a 6 month contract.What you'll do:Work with...

  • Client Support Associate

    Found in: beBee jobs CA - 1 week ago

    Kitchener, Ontario, Canada Financial Horizons Group Full time

    Do you get excited about the opportunity to use your customer service and administrative skills on a day-to-day basis? Are you a strong communicator who thrives in a client-focused organization?If you nodded 'yes' to those questions, you may be the next Client Support Associate (CSA) to join our team at Continuum Financial Centres (CFC)Curious? Keep reading...

  • Manager, Information Technology

    Found in: beBee jobs CA - 5 days ago

    Kitchener, Ontario, Canada Home and Community Care Support Services Full time

    JOB POSTING - MANAGER, INFORMATION TECHNOLOGY (IT) POSITION TITLE: Manager, Information Technology REPORTS TO: Director, Information TechnologyPOSITION STATUS: Permanent, Full-Time DIVISION / DEPARTMENT: Patient ServicesLOCATION: Waterloo Wellington (Base = Waterloo Office) COMPETITION NUMBER: 24-A-004POSTING DATE: Monday April 29, 2024CLOSING DATE: 4:30 pm,...

  • Senior Quality Engineer

    Found in: beBee jobs CA - 1 week ago

    Kitchener, Ontario, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Director, Technology Strategy and Execution

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Definity Careers Full time

    Summary: Director, TS Strategy Execution is a high visibility Senior Leader role working with internal and external executive leadership in formulation and delivery of Technology Strategy. Report directly to the AVP, TS Strategy, and Communication this individual executes large-scale strategic initiatives and drives meaningful results leveraging strategic...

  • Lead Customer Advocate

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...