Client Services Coordinator

7 months ago

Hamilton, Canada Ontario Aboriginal Housing Services Full time

Position: Client Services Coordinator

Closing: Posting will remain open until filled

Term: Full Time (35 hours per week)

Salary Range**:Starting wage between $54,800 and $64,400 based on experience and qualifications. Maximum compensation for this position is $74,000 per year. Compensation is based on a 35-hour work week.**

Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational infrastructures.”

We are currently seeking a Client Services Coordinator for our office in Hamilton, Ontario.

**PLEASE APPLY ON OUR CAREERS PAGE**:
**In meeting the objectives and vision of the organization, preference will be given to qualified individuals of First Nation, Métis, or Inuit ancestry, and are asked to self-identify on their cover letter **.

**Compensation**:
In return for your ongoing excellent performance, strong work ethic, and commitment to our vision, mission, values, strategic plan, and the people we serve, Ontario Aboriginal Housing Services offers a comprehensive compensation package. **This comprehensive compensation package includes**:

- Challenging and fulfilling work; an inclusive and supportive team; and a work environment steeped in and guided by Indigenous culture;
- Comprehensive medical & dental benefits + company vehicles available for fieldwork;
- $1000 Health Spending Account + $1000 Wellness Spending Account per employee;
- Additional paid holidays (in addition to statutory holidays) include Louis Riel Day, National Indigenous Peoples Day, Remembrance Day, Easter Monday and Family Day;
- Opportunity for cultural, educational, and other approved leaves;
- Supported training opportunities for personal and professional development while reciprocally enhancing organizational capacity;
- A competitive salary in the pay band 6, $54,800- $64,400.

**Duties and responsibilities will include, but not be limited to the following**:

- Support OAHS’s mission and vision and make significant contributions to the achievement of the corporate strategic plan;
- Contributing to achievement of division and organization key performance indicators;
- Responsible for assisting in all administrative aspects of direct client services including but not limited to phone support, building and property maintenance, tenant move-in and move outs and program compliance;
- Scheduling of property inspections in tandem with field staff while utilizing and maintaining data integrity in OAHS database;
- Requesting quotes utilizing field scopes and creation of associated Purchase orders based on work required while adhering to OAHS Procurement and Contractor selection processes;
- Contractor follow-up regarding issued work, timelines as well as invoice and payment processing;
- Preparation of notices to tenants as required and occasionally attending resulting Tribunal Hearings as a representative of OAHS;
- Follow up with tenant, contractors and staff regarding maintenance work orders and updating notes on a daily basis;
- Maintain accurate records in the OAHS property management systems, producing required reports, letters, and spreadsheets;
- Collaborate closely with Field staff and Property manager to schedule and update administrative supports, contractor co-ordination, purchase orders created based on field inspections and follow up inspections required;
- Other duties as required.

Secondary Duties as required, but not limited to the following:

- Carrying out property inspections, site visits and preparing written inspection reports and work specifications;
- Inspecting work performed by contractors to ensure completeness and quality in accordance with specifications;
- Conducting Tenant Move ins and Move outs;
- Securing vacated units;
- Completion of other field related responsibilities utilizing provided equipment and software;
- Other field duties as required.
- Appreciation for Indigenous cultures and a values system that believes in assisting people;
- College Diploma/Certification in business, administration, or related disciplines or other related programs or a combination of education and related experience;
- Post-secondary education or experience in construction, home repairs or related disciplines would be an asset;
- Demonstrated experience and knowledge in property maintenance and/or property management;
- Experience with the Landlord and Tenant Board, social services, and other service sectors would be an asset;
- Demonstrated ability to work independently and within a highly motivated, professional, and results-oriented team;
- Knowledge of Microsoft Office suite and other software products (including Property Management systems);
- Ability to communicate professionally using multiple channels with a variety of stakeholders both internal and external to the organization; and
- Strong interpersonal skills and demonstrated ability to contribute to the achievement of team go

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