Client Service Administrator

6 months ago

Hamilton, Canada Bayshore HealthCare Full time

**Opportunity**

Bayshore Home Care Solutions is currently looking for a Client Service Administrator. Reporting to the Client Service Manager, this role is responsible for the daily administrative duties of the branch, IT and some cross functions with client service coordination. This role will also coordinate with various departments and lines of business as needed.

**Location
- Hamilton Branch**

**A Day in the life at Bayshore**:

- Handle and document prospective client inquiries regarding requests for care and service.
- Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
- Reports and collaborates with other Case Managers, funder or government programs required.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Complete data entry and maintain accurate current scheduling documentation.
- Assist with training and mentoring of new staff.
- Participate in client satisfaction initiatives.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

**Why Bayshore?**

Bayshore strives to take good care of you - while you take care of others:

- **Competitive pay**:$20/hour plus annual bonus.
- **Extended Health Benefits**: After 3 months’ probation, employees can enroll in our Group Benefits Plan for self and dependents if applicable.
- **RRSP**: Eligible to join after 3 months’ probation. Bayshore contributes an equivalent of 1% of total gross earnings towards retirement.
- **Employee discounts and promotions **from TD Auto and Home Insurance, CAA, GoodLife and more.
- **Employee Assistance Program - **offering additional support and services to employees.
- **Amazing** company culture committed to creating a sense of belonging and inclusion.

Job Qualification

**Who You Are**:

- Post secondary education or related experience in Office Administration
- Excellent interpersonal and communication skills.
- Ability to work effectively independently and as part of a team.
- Demonstrated competency in keyboarding and scheduling software such as Procura would be considered an asset.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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