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Client Service Coordinator I

1 month ago

Hamilton, Canada Bayshore HealthCare Full time

The coordinator, under the direction of the immediate Supervisor, completes day to day intake duties and other office tasks as required.

DUTIES AND RESPONSIBILITIES:

- Organize and supervise all incoming referrals and memos, coming from CHRIS through the Health Partner Gateway from HCCSS.
- Assess information received for errors and notify CCAC case manager with any discrepancies.
- Follow up with any inquiries or questions from field staff pertaining to their documentation with HCCSS.
- Handle incoming calls from field staff or the funder that will require troubleshooting inquires pertaining to reporting.
- Download and complete all updates pertaining to APRs.
- Monitor and manage multiple task planners.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

Qualifications - External
Education
Minimum Grade 12 Education

Experience
Minimum of 2 years’ experience working in the home health care field.

Other Skills and Abilities
Capable of organizing and prioritizing a variety of tasks effectively.
Strong attention to detail.
Excellent Communication skills.

Permanent Full Time
Monday - Friday 930am-530pm
Hybrid schedule - # of in office days approved by direct supervisor.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.