Wilderness Guide

5 months ago

Whistler, Canada Gibbons Whistler Full time

**About Gibbons**:
**Core Purpose**

Making People Happy

**Vision**

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Values**

Encourage Trust

Have Fun

Show Kindness

Act Like an Owner

Hustle

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
Based on Cougar Mountain, The Adventure Group (TAG) specializes in providing thrilling adventures in the stunning landscapes of Whistler. From ziplining to snowmobiling and off-road excursions, we offer unforgettable experiences tailored to adrenaline-seekers and adventure enthusiasts, prioritizing safety and satisfaction throughout.

We are hiring **Wilderness Guides** for our Summer Experiences:

- ** Superfly Zipline Wilderness Guide**:

- ** Aerial Obstacle Course Wilderness Guide**:

- ** Mechanized Wilderness Guide (Side by Side Off Road Vehicle Tours)**

Please view the attachments for more in-depth descriptions and requirements of each role (attachments not available on indeed).

**Responsibilities**:

- Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness.
- Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets.
- Welcome guests warmly at Cougar, setting a positive tone for a fun and safe tour, and providing necessary information.
- Ensure every guest has everything needed for tour - adequate clothing and equipment. Be aware of any signs of weather-related issues or risks.
- Follow established safety, radio, and operating protocols.
- Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner.
- Pay attention to details, such as keeping the site clean, and assisting guests and staff.
- Check staff communication channels regularly for updates and information.
- Contribute to TAG's dynamic team by assisting other team members and departments as needed.

Hill Shuttle:

- Explain the hill shuttle process to guests.
- Follow all hill shuttle protocol including following proper speed limits.
- Ensure guests understand helmet and seatbelt safety.
- Addresses any weather-related issues to ensure safety and comfort of staff and guests.
- Awareness of terrain risks (loose rock, snowy, icy or muddy trails) and takes appropriate actions to manage these risks.

**Requirements**:

- Previous experience working in customer service.
- Previous experience working in outdoor activities and/or adventure tourism an asset.
- Standard First Aid (16 hours) required.
- Side by Side Off Road Vehicle Guide: Maintain a valid, minimum 80-hour first-aid certification (i.e. Occupational First Aid - level III; Outdoor Emergency Care - level III, or Wilderness First-Aid).
- Valid Driver’s License.
- Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day.
- Positive, supportive, and respectful attitude - with both guests and team members.
- Flexible and adaptable - every day is different; every tour is different.
- Flexible to diverse working hours - early mornings, evenings, and weekends.
- Proven ability to communicate clearly.

**Team Perks**:

- 50% off F&B across our Gibbons Venues.
- 50% off for Team Members and 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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