Customer Service/office Assistant
1 week ago
We are currently seeking a dedicated and talented, **Customer Service/Office Assistant** in our Courtenay location. This expansive role is an excellent opportunity for someone who thrives in a position requiring a passion for customer service, strong organizational skills, and the ability to multitask. The successful applicant will enjoy working in an industrial/ commercial atmosphere and will excel in a fast-paced setting requiring initiative, attention to detail, and diplomacy. This role will be 30 hrs/week with Friday being your short day (extra long weekend - work life balance)
**ALL CANDIDATES MUST BE AVAILABLE FOR IN PERSON INTERVIEWS AND ABLE TO START RIGHT AWAY. ALL CANDIDATES MUST BE LEGALLY ALLOWED TO WORK IN CANADA FOR ANY EMPLOYER.**
Answering directly to the Branch Manager, the responsibilities for this role include:
- Handling incoming calls and customer walk-ins from roofing contractors and home owners
- Dealing with customer inquiries and order taking
- Process incoming and outgoing paperwork, including file maintenance
- Handling Cash and Credit Payments
- Must be dependable and reliable
- 3 - 5+ years of excellent customer service and administrative office experience ideally in a fast paced industrial/commercial environment
- Direct and candid communication style with the ability to effectively work with a wide range of people and personalities
- A proven self starter who can work independently without supervision as well as someone who enjoys the challenge of working in a high activity, small team environment
- A quick learner with experience with MS Office including Outlook, Excel, and Word
- Excellent organization skills with the ability to effectively manage changing priorities
- Detail oriented, good with numbers,
- Desire to learn a new industry (roofing)
- At times you may be left alone for short periods while the manager deals with customers or Branch business.
We will provide training for this role and offer a fun and exciting teamwork environment along with a competitive salary.
**Job Type**: Part-time
Part-time hours: 30 per week
**Salary**: $20.00-$21.00 per hour
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
We follow all PHA and WorkSafe recommendations and update accordingly.
**Experience**:
- Microsoft Office: 1 year (preferred)
- customer service: 2 years (preferred)
**Language**:
- English (required)
Work Location: In person
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