Customer Service/service Desk

7 months ago


Courtenay, Canada Island Mediquip Full time

We are looking for a Customer Service Representative & Service Coordinator to join our growing team for our Courtenay location._
- **Key Responsibilities**:_
- Reporting to the Store Supervisor, this position will be responsible for:_
- _Customer Service including answering phones, responding to client inquiries and dispatching phone calls to appropriate parties_
- _Inside sales including working with clients in our showroom to assist with the purchase of basic mobility and medical equipment_
- _Complete hands-on training with experienced CSR staff_
- _Entering and processing third-party claims_
- _Assisting with the ordering of equipment and quoting for outside sales staff_
- _Processing rental requests for private rental of medical equipment as well as through the local Health Authority_
- _Coordinating with clinicians in Acute Care and in the Community to assist with equipment demo and rental requests_
- _Working with clients and clinicians to setup technician's schedule_
- _Assist with quoting and billing for technicians_
- _Adhering to Island Mediquip’s procedures to allow for a safe work environment._
- **Required Skills**_
- _Strong communication skills in fluent English (both verbal and written)._
- _Experience in healthcare and/or medical equipment would be an asset_
- _Computer skills - must be comfortable with MS Office Suite._
- _Strong organizational and filing skills_
- _Detailed oriented._
- _Must have a friendly, positive attitude and have the ability to have fun while working in a fast-paced environment._

**Salary**: $18.00-$22.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Courtenay, bc: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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