Project Coordinator

2 months ago


Kitchener, Canada Rapid Novor Inc Full time

We are hiring for the position of **Project Coordinator **to join our dynamic Sales & Marketing Team.

**The Company**

Specializing in the field of mass spectrometry-based proteomics, the Rapid Novor team provides antibody protein sequencing solutions to researchers in pharmaceutical companies, contract research organizations and academic research institutions around the globe. We efficiently deliver accurate, comprehensive results, allowing researchers to rapidly make decisions that move their science forward. We have tremendous growth potential, and we are looking for the right person to help our dedicated team take the company to the next level.

**The Role**

**Responsibilities**
- Work with customers, shipping companies and customs brokers to ensure samples get to our lab - tracking shipment status, answering questions about paperwork and troubleshooting. Communicate or solve logistics problems professionally when necessary.
- Creating and maintain sales & customer information in our project management systems (LIMS, Trello), CRM (HubSpot) and other business tools (Slack, Excel, G-Suite, etc.).
- Requesting details about the samples from customers to ensure complete information gets to our lab team.
- Checking in samples in upon arrival, labeling and documenting as required.
- Monitoring project status & due dates. Providing updates to sales team and/or clients as projects proceed, requesting additional time/samples if needed, escalating to account managers, and getting answers from partners or subcontractors as required.
- Providing support to sales & marketing team with travel planning & logistics as required, including preparations for tradeshows and conferences.
- Work as a key communicator with clients with respect to order preparation sample shipping, order processing, invoicing, payment, and report delivery.

**Requirements**:

- University / college degree or equivalent life skills; chemistry/life sciences preferred.
- 1+ year working experience in an operations or administrative role is preferred, but not required.
- Good computer skills, proficient in Word, Excel, PowerPoint and Google G-Suite.
- Detail-oriented and highly organized.
- Good time-management skills to meet customer needs.
- Excellent verbal and written communication skills.

**Our Values**
- Impactful and Lasting Innovation
- Commitment to Reliability
- Dedication to Expertise
- Collective Achievement and Mutual Respect

***This is an excellent entry-level opportunity for someone who is looking to work in a customer service/operations environment and begin their professional career with a fast-paced, rapidly growing biotech firm, where your work helps save lives.**

***Do you possess these qualities? If so, we want to hear from you**

Rapid Novor Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, religious creed, gender, sexual orientation, gender identity/ expression, transgender, family/marital status, national origin, ancestry, citizenship status, age, disability, or any other characteristic protected by applicable federal, provincial, or local law.

We acknowledge and are mindful that our Kitchener, Ontario operations are located on the traditional lands of the Haudenosaunee of the Six Nations of the Grand River, and are within the territory of the Neutral, Anishinaabe, and Haudenosaunee peoples. We acknowledge the enduring presence, knowledge and philosophies of Indigenous Peoples living here today, and the continuing accomplishments and contributions Indigenous Peoples make in shaping the Waterloo Region.



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