Customer Support Representative
3 weeks ago
At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data to measure success in real-time.
We’re growing quickly and looking for a Customer Support Representative to help us build a support team that's helping our customers navigate the ENDVR platform as we scale. We’re looking for an experienced problem solver who is passionate about creating great customer experiences while navigating tricky technical issues.
**What You'll Do**:
- Be an expert in the ENDVR platform, training new and existing customers on best practices to increase adoption
- Work with customers to identify and replicate errors to ensure resolution
- Share customer feedback on recurring issues with the development team to continuously improve the platform
- Identify recurring support issues and create user manuals, guides or knowledge-base articles to reduce support inquiries
- Maintain high customer satisfaction scores
**What You'll Have**:
- 1+ years of experience in areas related to technical support, customer service or customer support
- Ability to communicate complex issues in simple terms in both writing and conversation
- Excellent time management and organization skills
- Strong attention to detail
- Self-driven with the ability to work autonomously
- Dynamic and solution-oriented with an ability to thrive in a fast-paced environment
- Experience working in retail or with retail consumer brands, a strong plus
- French language proficiency a plus
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