Sales Support Representative, Premium Edge

3 weeks ago

Montréal, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

The Premium Edge Sales Support Representative role provides administrative support to the Premium Edge teams in the Toronto and Montreal contact centers. This individual will be a key member of the team and assume responsibility of planning and carrying out administrative duties on a daily basis to help our team achieve efficiencies.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview_

How You’ll Succeed- Partnership - Assist Premium Edge Representatives with the completion of administrative tasks. Focus on new accounts, documentation, and funding of Premium Edge accounts. Establish and maintain effective contacts and teamwork within the call centre, Premium Edge team, and other CIBC partners to ensure delivery meets client’s needs and timelines- Engagement - Ensure a high level of service/quality. Contribute new ideas for projects, process improvements, and other initiatives. Participate in team meetings, training sessions, presentations, and Premium Edge Events.- Operational and Analytics - Ensure accurate physical and electronic delivery of documentation to protect customer privacy. Develop, create, and maintain reports for tracking Premium Edge team initiatives, projects, and referrals. Liaise with all CIBC partners including Imperial Service, Private Wealth, Commercial Banking, Capital Markets Global Ops, among others.

Who You Are- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You are organized, research-oriented, and capable of mastering new knowledge/skills independently.- You have demonstrated experience and knowledge of Brokerage Processes and products, OBR, ADP, and SRM/GOW systems Intermediate level knowledge of the Ms. Office suite (esp. Ms. Excel and Ms. Word) is required.- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.- You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in a clear and impactful way.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision-making. Your attention to detail will be crucial for success in this role.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.- You're fluent in French and English to support business operations outside of Québec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- Subject to program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date

2025-03-14

Job Location

Mont-1155 Rene Levesque 1510

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Bank Accounts, Call Center, Client Relationship Management, Communication, Customer Experience (CX), Online Banking, Outbound Calls, Process Improvements, Work Collaboratively

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