Customer Success Expert

4 weeks ago

Ottawa, Canada RVezy Full time

**About RVezy**

RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.

RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. To see how we started, check out our pitch on Dragon’s Den. Since then, we have grown exponentially, and our three-year revenue increased 286%, as mentioned in the Globe and Mail’s: Canada's Top Growing Companies 2023.

Check out our reviews on Glassdoor and Indeed. We were also named one of Ottawa’s Best Places to Work If you want a sneak peek at what it’s like to work here, check out our Life at RVezy Instagram

**About the role**

As a customer success expert with RVezy, you’ll be the go-to person for thousands of RV hosts and guests using our site. Whether you’re helping someone book their dream vacation, or getting them out of a sticky situation on the road, you’ll need to think on your feet and be ready for anything.

We’re looking for someone with a passion for delivering exceptional customer service and making people smile. If you’re obsessed with ensuring our customers’ happiness and always striving for improvement, then we want you on our team

**As a customer success expert, you will**:

- Become an RVezy pro, solving problems and making things right for our customers at every step of their journey.
- Be the guardian of our data, ensuring that all customer interactions, accounts, and bookings are kept in tip-top shape.
- Be the ultimate problem-solver, identifying and resolving issues or escalating them as needed to make sure our customers have a positive experience.
- Build long-lasting relationships with our customers based on trust and open communication.
- Be the liaison between the customer and the rest of the company, passing along their needs, wants, and feedback to help us keep improving our platform.

**What you’ll bring to the team**:

- Grit: You thrive in a fast-paced environment and are always up for a challenge. You’re a real go-getter
- Customer obsession: You know that happy customers are the key to success, and you have the skills to keep them smiling
- Attention to detail: You’re got eagle eyes, and nothing escapes your notice. You’re a perfectionist in the best way.
- Compassion: You’re a real-life superhero, always ready to lend a hand to someone in need. You’ve got a heart of gold, and your kindness is contagious.
- Resourcefulness: You’re a problem-solving machine, always coming up with creative solutions to get results. You’re a master of making things happen.
- Tenacity: You are a life-long learner, always seeking new challenges and opportunities to grow. You inspire others to do the same.
- Communication: You’re a natural communicator, with superior listening, speaking, and writing skills. You know how to make everyone feel heard and valued.
- Bilingualism: You’re comfortable speaking English and French, and you’re excited to help our customers in both languages.

**Bonus points if you**:

- Are an outdoor enthusiast.
- Have an interest in working or have already worked in a startup.
- Speak Spanish.

**Location**

The role will require you to work from our office in Centretown 3-5 days per week (different depending on the time of year).

**RVezy perks**
- RVezy stock options (we believe every colleague should be an owner).
- Fifteen paid vacation days with extra time off over the winter holidays.
- Health and dental benefits from day one.
- One paid weeklong RV rental trip every year.
- Opportunities to attend festivals, concerts, and RV shows across Canada and the U.S.
- Employee recognition platform to reward employees’ hard work.
- Frequent social events and a steady supply of coffee and snacks in the office.
- Dog-friendly work environment in the Ottawa office.
- Flexible work hours and a relaxed dress code.
- Company laptop and equipment provided.
- Paid sick days.

**How to apply**
- Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Drivable” as the RV type and find the RV with the title RVezy Elite.
- When you're on the listing, scroll toward the bottom and find "Ask a Question."
- In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you Enter whatever dates and location you please.

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