Customer Success Manager
4 weeks ago
Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest Growing Company , 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte's Fast 50 in Technology , and #4 on Forbes Canada's Best Startup Employers . Noibu is looking for an Ottawa-based Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for transforming Noibu’s customers into product champions. Deliver value and customer success through all stages of the customer lifecycle, from onboarding through growth and renewal.
Proactively engage customers to support and drive adoption and usage of our platform,
Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Noibu and your customers.
Responsible for a renewal quota and conducting business reviews, monitoring customer health, managing escalations, and achieving KPIs.
Problem-solve issues for your portfolio, whether that requires bringing in a technical expert or developing a workaround to find win-win solutions.
Partner with internal teams (sales, product, engineering) to manage the overall success of the merchant.
Prior experience in account management or customer success, managing complex, strategic relationships with high visibility.
A consulting mindset, with critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve customer experience, process and methodology problems.
ability to manage projects end to end with little oversight.
Excellent communication skills, you are comfortable working with and supporting stakeholders at all levels of the organization.
High emotional intelligence - you enjoy building relationships, value collaboration, and have a good sense of others' motivations.
Experience in e-commerce or a high-growth startup is a huge plus
We're a pay for impact company that is striving to lead the market in regards to compensation. Outside of your base salary, you have access to our Employee Stock Option Plan and potential variable pay or bonus arrangements.
️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company wide holiday shut down every year. Our flexible working style means you get to choose the hours that work best for you.
Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and a MAJOR annual Holiday Party
...At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
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