Customer Success Manager

3 weeks ago

Ottawa, Canada Solink Full time

**CUSTOMER SUCCESS MANAGER**

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

**_
A bit about the role _**

We are actively looking for a Customer Success Manager to help us establish productive and trusted relationships with some of North America’s most recognizable brands in the restaurant, retail, and service industries. You will help manage the customer relationship and be the advocate for our customers to help them realize business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

**WHO YOU ARE**
- You have previous work experience in **account managing** and **developing** customer relationships in the **SaaS industry**.
- You have **EXCELLENT** communication skills in English (written, read, spoken).
- You are **revenue-motivated** using a **consultative approach**.
- You have the **ability to learn** new platforms and software quickly.
- You are highly **relationship-driven**, always **advocating** for your customer's best interest.
- You are **proactive** and **empathetic** to customer needs.
- You have an **understanding of SaaS technology** and a willingness to become an expert on our product to help drive customer adoption.
- You are **customer-focused **and demonstrate a desire to **proactively help** and **serve customers' needs**.
- You are **collaborative** and **team-focused**: work with others to deliver results, meaningfully contributing to the team and prioritizing team needs.
- You take advantage of **coaching** opportunities from leaders and other team members.
- You take **initiative** and see your ideas/projects from **inception through to completion**.

**_ Nice to have..._**
- You are **technically savvy**: networking, simple scripting, the ability to read code, and general SaaS cloud architecture are all assets for this role.
- You have any experience/knowledge with **security camera systems**.
- You have experience in the **hospitality industry** (think fast food kitchens, restaurants, etc), preferably in a **managerial setting**.
- You are bilingual in **French** and/or **Spanish**.

**SECURITY REQUIREMENTS**:

- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- Be willing to comply with Solink’s own security policies and standards.

**WHAT WILL YOU DO?**
- Work directly with the Small to Medium Business (SMB) Sales Team to **successfully onboard new customers**.
- **OWNING** your own _book of business,_ you will be the **trusted advisor** to multiple people in an account and internally.
- Help drive **retention** and **expansion** opportunities within your book of business.
- **Manage escalations** from clients **quickly** and **effectively**.
- Monitor **product adoption** and **engagement**.
- Provide an **EXCEPTIONAL** level of service that turns customers into advocates.
- **Continue to** **build** an in-depth knowledge database about the various industries we serve, within the Solink platform.
- Create, collect, update, and share best practices, via playbooks, for the various types of industries we have customers in.
- Assist in building relationships with a network of Solinkians within the account.
- Teach clients to be self-sufficient in the product and influence the adoption of the product.
- Assist in pre-sales activity of a technical nature to ensure that the customer and Solink are set up for success.

**WHAT IS SOLINK?**

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience What an exciting adventure ahead - and our Solinkians make the greatest travel companions

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

**WHY WORK AT SOLINK?**

Working with us means you’ll be working for a company that values your input

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on...

  • Customer Success Manager

    3 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada MGIS Full time

    Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...

  • Customer Success Manager

    2 weeks ago

    Ottawa, Canada BT Group Full time

    Location: Ottawa  Remote with weekly travel to Montreal, Quebec Must be fluent in French Why this job matters This role is a vital part of the management team for BT’s broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada MASV Full time

    We are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada ProntoForms Full time

    #CareersThatKickSaas! ProntoForms is looking for a personable and outgoing Customer Success Manager (CSM) to join a critical client-facing team in Ottawa. You will be charged with delivering customer advocacy support and account management for your named book of business of Enterprise grade customers. Ultimately, the goal is to ensure that ProntoForms'...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada Travel Edge Full time

    Company Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. We are actively...

  • Customer Success Manager

    4 weeks ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. The company focuses on Mid-market solutions, specializing in Accounting, Customer Relationship Management (CRM), and Human Resources...

  • Customer Success Manager

    1 week ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. The company focuses on Mid-market solutions, specializing in Accounting, Customer Relationship Management (CRM), and Human Resources...

  • Customer Success Manager

    3 weeks ago

    Ottawa, ON, Canada EightSix Network Inc Full time

    D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market solutions,...

  • Customer Success Manager

    1 week ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...