Customer Success Expert

4 weeks ago

Ottawa, Canada RVezy Full time

**About RVezy**

RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States.

RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and enjoyable experience throughout each RV rental. We have a tight-knit team that has meaningful relationships with one another. Check out our reviews on Glassdoor and Indeed.

We have grown exponentially, and our three-year revenue increased 2768% (2018-2021), as mentioned in the Globe and Mail’s: Canada's Top Growing Companies 2021.

**Want to see more? Check us out online.**

**About the role**

As a customer success expert with RVezy, you’ll be the go-to person for thousands of RV hosts and guests using our site. Whether you’re helping someone book their dream vacation, or getting them out of a sticky situation on the road, you’ll need to think on your feet and be ready for anything.

We’re looking for someone with a passion for delivering exceptional customer service and making people smile. If you’re obsessed with ensuring our customers’ happiness and always striving for improvement, then we want you on our team

**As a customer success expert, you will**:

- Become an RVezy pro, solving problems and making things right for our customers at every step of their journey.
- Be the guardian of our data, ensuring that all customer interactions, accounts, and bookings are kept in tip-top shape.
- Be the ultimate problem-solver, identifying and resolving issues or escalating them as needed to make sure our customers have a positive experience.
- Build long-lasting relationships with our customers based on trust and open communication.
- Be the liaison between the customer and the rest of the company, passing along their needs, wants, and feedback to help us keep improving our platform.

**What you’ll bring to the team**:

- Grit: You thrive in a fast-paced environment and are always up for a challenge. You’re a real go-getter
- Customer obsession: You know that happy customers are the key to success, and you have the skills to keep them smiling
- Attention to detail: You’re got eagle eyes, and nothing escapes your notice. You’re a perfectionist in the best way.
- Compassion: You’re a real-life superhero, always ready to lend a hand to someone in need. You’ve got a heart of gold, and your kindness is contagious.
- Resourcefulness: You’re a problem-solving machine, always coming up with creative solutions to get results. You’re a master of making things happen.
- Tenacity: You are a life-long learner, always seeking new challenges and opportunities to grow. You inspire others to do the same.
- Communication: You’re a natural communicator, with superior listening, speaking, and writing skills. You know how to make everyone feel heard and valued.
- Bilingualism: You’re comfortable speaking English and French, and you’re excited to help our customers in both languages.

**Bonus points if you**:

- Are an outdoor enthusiast.
- Have an interest in working or have already worked in a startup.
- Speak Spanish.

**Location**

The role will require you to work from our office in Centretown 2-5 days per week (different depending on the time of year).

**RVezy perks**
- RVezy stock options (we believe every colleague should be an owner).
- Fifteen paid vacation days with extra time off over the winter holidays.
- Health and dental benefits from day one.
- One paid weeklong RV rental trip every year.
- Opportunities to attend festivals, concerts, and RV shows across Canada and the U.S.
- Employee recognition platform to reward employees’ hard work.
- Frequent social events and a steady supply of coffee and snacks in the office.
- Dog-friendly work environment in the Ottawa office.
- Flexible work hours and a relaxed dress code.
- Company laptop and equipment provided.
- Paid sick days.

**How to apply**
- Click “Rent an RV” and search Yellowknife. Using the filters at the top of the page, select “Motorized” as the RV type and find the RV with the title RVezy Elite.
- Submit a booking request for the RVezy Elite (use whatever dates you like).
- In the message to the owner, introduce yourself and tell us about a time you went camping (or share another outdoor or travel experience) and tell us why you would be a great fit for the position. We want to get to know you

  • Customer Success Expert

    1 month ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    2 days ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    1 month ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    1 month ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    1 month ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of renters and owners across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Expert

    1 month ago

    Ottawa, Canada RVezy Full time

    **About RVezy** RVezy is an innovative travel experience company that brings aspiring vacationers and RV owners together. Founded in 2016, we provide a platform for RV rentals available across most of Canada and the United States. RVezy serves thousands of hosts and guests across North America, and you will be helping ensure they have a safe, secure, and...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...

  • Customer Success Associate

    1 month ago

    Ottawa, Canada Solink Full time

    **Customer Success Associate** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada net2phone Canada Full time

    **What we do.** We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. **Who we are.** Net2phone Canada is breaking down the pre-conceived barriers in Canadian...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada Travel Edge Full time

    Company Description Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. We are actively...

  • Customer Success Manager

    1 month ago

    Ottawa, ON, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest...

  • Customer Success Manager

    7 days ago

    Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting a Customer Success Manager. This is a 1-year term, directly with our government entity Client located in Toronto. The successful candidate must hold a valid Reliability Security Clearance or be eligible for one. Offers: Base salary + Mileage + equipmentThe Customer Success Manager will have the following responsibilities:- ...

  • Customer Success Specialist

    4 weeks ago

    Ottawa, Canada DashQ Full time

    **About DashQ**: At DashQ, we're pioneering a transformative approach to the way people find, secure and connect with rental housing. As an innovation-led and customer-obsessed company, we leverage cutting-edge technologies to evolve housing from a mere commodity into a deeply connected community. In an environment where housing supply is limited, it has...

  • Customer Success Manager

    1 month ago

    Ottawa, ON, Canada Noibu Technologies Inc. Full time

    Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly. We're a dedicated team,...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada Solink Full time

    **Customer Success Manager - Enterprise** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A...

  • Customer Success Manager

    6 days ago

    Ottawa, Canada Adecco Canada Full time

    Adecco is currently recruiting a Customer Success Manager. This is a 1-year term, directly with our government entity Client located in Toronto. The successful candidate must hold a valid Reliability Security Clearance or be eligible for one. Offers: Base salary + Mileage + equipmentThe Customer Success Manager will have the following...

  • Customer Success Manager

    4 weeks ago

    Ottawa, Canada Solink Full time

    **Customer Success Manager - Enterprise** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A...

  • Intermediate Customer Success Manager

    1 month ago

    Ottawa, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada MGIS Full time

    Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...