Restaurant Supervisor

1 month ago

Toronto, Canada Cafe 85 Full time

**Job Summary**:
The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring high levels of customer satisfaction, efficient workflow, and adherence to company standards. This role involves supervising staff, managing shifts, handling customer queries, and assisting the management team in achieving the restaurant’s financial and operational goals.

**Key Responsibilities**:
**1. Staff Supervision and Development**
- Supervise and guide front-of-house during shifts.
- Assist in developing team members to ensure they meet performance standards.
- Conduct regular team meetings to communicate updates, goals, and expectations.
- Monitor staff performance, provide feedback, and implement disciplinary actions as necessary.

**2. Customer Service**
- Ensure exceptional customer service is delivered consistently.
- Address and resolve customer complaints promptly and professionally.
- Monitor dining areas to ensure a positive guest experience.
- Assist in handling special requests, large groups, and reservations.

**3. Operations Management**
- Oversee the daily opening and closing procedures of the restaurant.
- Ensure the restaurant is clean, organized, and well-maintained.
- Monitor food and beverage quality and presentation

**4. Financial Management**
- Assist the Restaurant Manager in monitoring sales, controlling costs, and achieving financial targets.
- Handle cash management duties, including reconciling cash drawers and making bank deposits.
- Assist with budgeting and financial planning as needed.

**5. Compliance and Safety**
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular inspections to maintain high standards of cleanliness and organization.
- Ensure staff are trained on and adhere to safety protocols, including emergency procedures.

**6. Marketing and Promotions**
- Support promotional activities and special events to drive customer engagement and sales.
- Assist in implementing marketing initiatives and monitoring their effectiveness.
- Gather customer feedback and provide insights to the management team for continuous improvement.

**Qualifications**:

- Proven experience in a supervisory role within the restaurant or hospitality industry.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Ability to work in a fast-paced environment and handle stressful situations.
- Knowledge of restaurant operations, including food safety, inventory management, and POS systems.

**Physical Requirements**:

- Ability to stand, walk, and move around the restaurant for extended periods.
- Ability to lift and carry items weighing up to [X pounds].
- Flexibility to work various shifts, including nights, weekends, and holidays.

**Working Conditions**:

- This role requires working in a restaurant environment, which may involve exposure to kitchen heat, noise, and potentially stressful situations.

Pay: From $18.00 per hour

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Flexible language requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 2 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

Expected start date: 2024-11-17

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