Disability Specialist, Payments: Skills Development

4 weeks ago

Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
**Disability Specialist, Payments: Skills Development & Technical Trainer**

**Job Description**:
To be responsible for skills development and technical training of Disability and Rehabilitation Claims staff. Primary focus will be on disability payments, with a requirement to support and collaborate on all roles as necessary. Training, coaching and mentoring new staff and existing staff to ensure they are efficient and productively impacting workload. This also includes working one on one with staff and establishing individualized developmental plans as required (with manager input) and evaluating trends identified through quality assurance reviews and appeal feedback.
- Accesses and establishes ongoing training plans for roles within the Group Life & Disability Claims (GL&DC) department.
- Is proactive and responsive to changes impacting the GL&DC department initiated by internal or external factors and developing applicable training to meet those needs.
- Acts as a resource for staff referrals on complex claims and rehab situations, calculations, contractual interpretation, technical training and assigned projects.
- Evaluates quality assurance results and appeals feedback to identify individual and group coaching and training opportunities to promote staff development, process improvements related to productivity saving and service excellence.
- Maintains and updates GL&DC on-line process resources, including historical references as required.
- Seeks regular feedback from managers and trainees related to ways training could be improved or enhanced to meet staff needs and business requirements.
- Participates in and/or supports various OTIP and department initiatives and project working groups.
- Works collaboratively with other departments within OTIP to improve processes and remove barriers for GL&DC staff to complete their work objectives (i.e. ITS, Benefits Services, Underwriting etc.).

**Qualifications**:

- A minimum of three to five years’ experience in long term disability adjudication in the insurance field.
- A minimum of two years’ training experience would be preferred.
- Strong knowledge of insurance principles and practices, industry standards, legal and contractual obligations, and claims investigation and assessment procedures.
- Knowledge of insurance contracts, underwriting agreements, practices and long term disability products, benefit calculations and customer service.
- Working knowledge of early intervention, functional and vocational rehabilitation would be considered an asset.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management and organizational skills to manage competing priorities, including project management skills.
- The ability to communicate in French would be considered an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._

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